Incite Group - The Customer Service Summit 2017 | Incite Group | 16 November 2017 | Marriott Brooklyn Bridge, 333 Adams St, Brooklyn, NY 11201, US

USA’s best, brand-focused customer service conference.

Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivaled list of major brand leaders to guide you into the future of customer care and social media customer service.

• Be Integrated: Deliver unified and frictionless customer experiences through fully embedding social, web, chat and portal into your contact center operations
• Be Proactive: Make it easy for your customer - boost satisfaction whilst reducing call volume, through predictive and pre-emptive service
• Be Personalized: Equip your team with the context and customer profiles required to deliver bespoke and unforgettable service
• Be Customer-Centric: Plug into customer feedback and behaviors to look through the lens of your customer. Understand them, delight them, and retain them
• Be Scalable: Develop the business case to grow your support team, as well as the strategy to maintain consistency in the quality of your care.

2017 Speakers:

Michael Lawder
Senior Vice President of Customer Care, Samsung Electronics America

Aileen Allkins
Corporate Vice President, Customer Service & Support, Microsoft

Richard Gianvecchio
Vice President, Norton Support and Services, Symantec

Danny Cox
Director, Customer Support & Insights, JetBlue Airways

Fiona Blakesely
Director of Customer Care, Intuit

Dan Gingiss
Senior Director, Global Social Media, McDonalds;
& Author and Host, Focus on Customer Service Podcast

Dawn Bradney
Director, Customer Support, McKesson

Michele Pollard Gonzalez
Associate Director, Verizon

Tammy Twedt
AVP, Home Lending Social Care Servicing, WellsFargo

Rami Sarabi
Director of Customer Service, L'Occitane en Provence

Josh March
CEO and Founder, Conversocial

Calvin St Juste
Head of Digital Customer Care, Comcast

Jeff Lesser
Senior Product Marketing Manager, Twitter

Tim Lopez
Head of Global Social Media Customer Care, Symantec

Michael Roy
Head of Social Customer Care, Alaska Airlines

Sarah Grace McCandless
Director, Global Product Management, Digital Services, Sykes

Amy Campbell
General Manager, Century Link

Margaret Tsuji
Senior Manager, Social media Support, Rogers

David Johnston
Social Media Strategist, TSA

Daniella Peting
Co-Lead Global Social Media Center of Excellence, Motorola

Nadege Pluviose
Customer Service Director, The New York Jets

Paolo Fabrizio
Social Customer Service Author, Social Media Scrum

2017 Sponsors:

PLATINUM SPONSOR
• Conversocial

SILVER SPONSORS
• Lithium
• Proofpoint, Inc.
• Bond
• SYKES
• Bitly
• AnswerIQ
• THE GO LAB
• Verint
• Guru
• SmartAction

CO-SPONSOR
• DigitalGenius
• tenfold

PODCAST SPONSOR
• The Social Media Scrum