Insurance Digital Transformation: The Secret Ingredient For a Great Customer Experience 2021 | Aite-Novarica | 9 September 2021 | Webinar
Venue
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| Event Date | Thu Sep 9 EDT - Wed Sep 29 EDT (over 3 years ago) |
| Location | Webinar |
| Region | Americas |
Details
Digitalization is transforming the customer experience. But insurance companies implementing real-time underwriting, straight-through processing, and touchless claims without considering the implications for fraud are following a recipe for disaster. Join Aite-Novarica Group senior analyst Stuart Rose and FRISS chief technology officer and co-founder Christian van Leeuwen as they explore why preventing fraud is the essential component to an exceptional customer experience. Key discussion points include:
• How digitalization is transforming insurance and enabling new opportunities for fraudsters to target insurers
• Using a holistic fraud approach—from underwriting to claims to special investigations units— to close the loop (or virtuous cycle) and enable continuous learning
• Understanding the fraud implications with claims automation initiatives
• The latest tools and technologies to detect and prevent fraud
• How to move from detecting fraud in claims to preventing fraud in underwriting
Speakers
2021 Speakers
Stuart Rose
Senior Analyst, Aite-Novarica Group
Christian van Leeuwen
CTO and Co-founder, FRISS