InsurTech NY: Customer Engagement and the Future of Distribution 2019 | Empire Startups | 22 October 2019 | McCarter & English, LLP, Worldwide Plaza, 825 Eighth Ave., 31st Flr., New York, NY 10019, USA
Venue
McCarter & English, LLP
McCarter & English, LLP, Worldwide Plaza, 825 Eighth Ave., 31st Flr., New York, NY 10019, USA
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| Event Date | Tue Oct 22 EDT (about 5 years ago) |
| Location |
McCarter & English, LLP
Worldwide Plaza, 825 Eighth Ave., 31st Flr., New York, NY 10019, USA |
| Region | Americas |
Details
If you ask a typical policyholder, the experience with their Insurance Carrier or Broker is almost universally negative and at best neutral. It could be because they did not like the buying experience or it could because a claim they had was not handled properly.
The root of much the negative customer perception is a mismatch between the brand promise on TV commercials and advertisements and the customer experience. Once a policy is in place, little is done to engage the customer and provide value-added services that can reduce claims, supplement core products, and meet the brand promise.
Speakers
2019 Speakers
PANELISTS:
Jane Wang
CEO, Optimity
John Fohr
CEO, TrustLayer