Intelligent Chatbot Virtual 2021 | IQPC | 21 April 2021 | Online Event
Venue
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| Event Date | Wed Apr 21 EDT (over 3 years ago) |
| Location | Online Event |
| Region | All |
Details
In the wake of Covid-19’s effect across all industries during 2020, it is vital to sustain the growing need for seamless digital interactions between organisations, their employees, and their customers. Leaders are required to take a step back and evolve their strategies to retain customers and maintain operational productivity.
With the unexpected having taken most businesses by surprise, transformation driven by uncertainty and a need for business continuity has become crucial to driving sustainable models, and a chatbot implemented correctly could deliver tremendous business value and support. However, if not managed well, the negative impact on branding, customer satisfaction and loyalty could have serious repercussions during such trying times.
Who You Will Meet?
Heads, MDs, Senior Executives with key responsibilities in:
• Contact Centre/ Customer Service/ CRM/ CX
• Technology/ IT
• Digital Experience and Strategy
• Services Quality / Delivery
• Marketing
• Product Development
Speakers
2021 Speakers
Sandra De Zoysa
Group Chief Customer Officer, Dialog Axiata Plc
Jacky He
AI & Automation Lead, Mars Global Service
Chin Kiat Teo
Head of Channel Experience, Customer Care, Lazada Group
Rose Myatt
Business Development Manager, Content Guru
Martin Taylor
Deputy Chief Executive Officer, Content Guru
Bayley Clark
Head of Customer Strategy, AirAsia Berhad
Dr Patrick Chin
Chief Digital Officer & Head of Branding – Asia Pacific, Sompo Holdings Asia
Bhavik Shah
Head – Loyalty & CRM, Metro Brands Limited
Sponsors & Partners
2021 Partner
• CX Network