Interactive Customer Experience (ICX) Summit 2021 | Networld Media Group | 1 June 2021 | Hilton Columbus at Easton, 3900 Chagrin Dr, Columbus, OH 43219, USA

Discover new strategies and tech to elevate the customer experience.

Interactive Customer Experience (ICX) Summit gives brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences.

Executives from retail, restaurants, banks, hotels and other B2C companies will learn from leading CX innovators about what’s working, what’s not, and how to elevate the experience for their customers.

Who should attend?

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:

• Retailers
• Restaurants
• Banks / Credit Unions
• Hotels / Resorts
• Public Transportation
• Hospitals / Healthcare Facilities
• Colleges / Universities
• Entertainment Venues
• Government Agencies

2021 Speakers

KEYNOTE SPEAKERS:

Sarah Beddoe
Chief Brand Officer | Main Event

Brent Reston
Client Service Transformation & Platform Executive | Bank of America

Ashley Ross
Consumer & Small Business Client Care Executive | Bank of America

PANELISTS & MODERATORS:

Brian Anderson
Director of Technology | Modern Restaurant Concepts

Jon Asher
Director of Digital Marketing | Nekter Juice Bar

Tara Banks
Vice President, Emerging Technologies & Innovation | Hilton Grand Vacations

Vishal Bhalla
Chief Experience Officer & VP, Operations | Parkland Hospital

Susan Carroll-Boser
VP of Technology | White Castle

Michael Chachula
Executive Director, Head of IT IHOP and International | Dine Brands Global

Kathleen Chugh
Chief Information Technology Officer | Nando’s PERi-PERi USA

David Coulson
Head of Innovation | Tandem Theory

Paula Couselo-Findikoglu
Senior Statewide Program Manager, Language Access Services | New Mexico Administrative Office of the Courts

Laura Rea Dickey
CEO | Dickey’s Barbecue Restaurants

Christiana DiMattesa
Director of In-store & Experiential Marketing, North America | Under Armour

David Drain
Senior VP of Events | Networld Media Group

Chris Grap
Lead Storyteller & Experience Designer | Mall of America

Christopher Gumprecht
Vice President, Guest Technology | Lettuce Entertain You Restaurants

Rishi Gupta
Director, Digital Innovation | Taco Bell

Curt Johnson
Consultant to IHG & AT&T | BlueFire Marketing

Prakash Karamchandani
Co-Founder | Balance Pan-Asian Grille

Rachel Layton
VP of Marketing + Growth | Taziki’s Mediterranean Cafe

Steve Leasure
Former Director of Franchise Operations | BurgerFi International

John Lowe
CEO | Jeni’s Splendid Ice Creams

Sandi McKibbon
Sr. Director, Retail Strategy & Design | Rogers Communications

John Moffatt
Senior Director, Retail Systems | Sodexo

Jacqueline O’Reilly
VP Marketing | la Madeleine

Jason Profitt
Director of Technology | Piada Italian Street Food

Christie Rice
Director, Retail Ecosystem Development, Internet of Things Group | Intel Corporation

Ben Stormer
SVP, Technology | g2o

Brad Wilson
Global Director, Digital Experience | Össur

2021 Sponsors and Partners

PLATINUM SPONSORS:
Loop Media

GOLD SPONSORS:
Appetize
Deque Systems
g2o
Intel
NEC Display Solutions of America
ShiftPixy

SILVER SPONSORS:
Verifone

ADDITIONAL SPONSORS:
Verifone

ASSOCIATION & MEDIA PARTNERS:
CIOReview
Fast Casual
Digital Signage Today
ICX Association
Kiosk Marketplace
Mobile Payments Today
Pizza Marketplace
QSRweb
Retail Customer Experience