ISG Xperience Summit 2024 | ISG | 18 March 2024 | Convene 360 Madison, 360 Madison Ave, New York, NY 10017, USA

The only thing moving faster than technology is technology consumers. And keeping up can make or break your business.

But adapting to customer needs is a moving target. How do you create memorable moments that nurture lasting relationships when customers needs are constantly changing? Providing exceptional end-to-end experiences is no longer an option - it's imperative. Join us to explore the latest CX and EX trends and take home an action plan to turn your organization into a customer-first enterprise.

• The Leading Edge: AI-enabled CX
AI-driven transformation isn't a promise for tomorrow, it's today's reality. Organizations are using AI to improve experiences, increase efficiency in operations that can be easily scaled and enhance personalization. But applying AI in real life comes with some challenges. We'll explore how to build empathy into your AI strategy and identify and prepare for the pain points you need to consider before implementing AI at scale.

• Take Flight: Technology that Transforms
It's no secret that technology is the driving force behind transforming customer convenience and engagement. Selecting the right tools will help you secure and retain your customer base, adapt to fluctuating demand and scale your operations. We'll show you how to select the right technologies for your customer experience strategy and how to efficiently integrate them into your existing tech stack to create a secure, intelligent and connected experience for your customers.

• Seamless Synergy: Hybrid CX & Omnichannel Strategies
Three quarters of consumers expect a fusion of physical and digital channels. This requires data-driven, hyper-personalized experiences that are tailored to an individual's preferences and predicts their next move. We'll show you what it takes to execute a hybrid CX strategy across every touchpoint.

• Employee Experience: The Catalyst for CX Excellence
Employee experience and customer experience are symbiotic. Fostering employee experience is now a strategic business imperative. We'll show you how to enable a company culture that empowers your employees, ignite loyalty and empower genuine customer connections.

Why ISG Events?
When you make a strategic business investment, you expect exceptional ROI. The same should go for your technology conference experience.
ISG events deliver innovative yet practical ideas and insights from thought leaders who have decades of experience in the field. We don’t simply theorize; we've lived it. Bringing together these ISG thought leaders with industry visionaries and your most engaged peers in an intimate setting, every ISG event dives deep into the next game-changing opportunity for your business. It’s an experience you won’t want—and can’t afford—to miss.

2024 Speakers

Amy Wigler
VP, Marketing, PBS

Drew Lesicko
VP, Product and Technology, SoulCycle, Inc

Sam Stern
Senior Manager, CX, LinkedIn

Anshul Sheopuri
Senior Vice President, People Operations and Insights, Mastercard

Alex Misiaszek
SVP, Director of NLU & Emerging Experiences, Truist

Leonard Green
Vice President of Customer Success, Northwestern Mutual

Jerilyn Teo
Head of L&D, Talent & Organizational Development, Activision Blizzard

Mohit Bhat
Vice President Customer Solutions & Innovation, CN

Curt Persaud
AVP, IT Guest Technology, Carnival Cruise Line

Shri Nandan
VP, AI Experiences, Comcast

A’Keela Johnson
Director of Procurement - G&A/IT, Molson-Coors Beverage Company

Nora Osman
Associate Vice President- IT Service Management, Montefiore

Gabriel Bridger
Global Head of Design & Strategy, Rightpoint

Sandy Yu
Growth Executive, Revenue Retention Advisors, LLC

Dennis Wakabayashi
The Global Voice of CX, Wakabayashi LLC

Stacy Sherman
Founder / Chief Experience Officer, Doing CX Right

Robert Bradshaw
President, WiserOwl, LLC`

Kausar Mukadam
Software Engineer, Ema.co

Protik Mukhopadhyay
Chief Operating Officer, Protecto.ai

Keith Dawson
Research Director, ISG

Kathy Rudy
Chief Data & Analytics Officer, ISG

Wayne Butterfield
Partner - ISG Automation, ISG

Stacey Cadigan
Partner, ISG

Tracy Lipasek
Partner, ISG

Dee Anthony
Director, ISG

Pratibha Salwan
Director & Practice Leader TTHL, ISG

Sunder Pillai
Retail & CPG Practice Lead, ISG

Anay Nawathe
Director, Cloud Consulting Lead, ISG

Shafqat Azim
Partner, ISG

Beth Thomas
Partner, ISG

Veronica Mathers
Director - Enterprise Change, ISG

2024 Partners

INFLUENCER:
• Doing CX Right

STARTUP CHALLENGE CONTESTANTS:
• Ema
• Protecto
• WiserOwl