Jahresforum Shared Services & Outsourcing Woche 2019 | International Quality & Productivity Center | 18 November 2019 | Hotel Palace Berlin, Budapester Str. 45, 10787 Berlin, Germany

The German-speaking shared service community will meet again in 2019 to discuss trends and shape the future of the industry. Learn from the best in the industry and international forerunners! And look forward to the following topics:

• Digital Business Operating Model - how the SSC of tomorrow drives digitization and strategically co-determines. The GBS are becoming true drivers of the digitalization of global corporations. Digital is the keyword: growth versus cost savings, this is another driver of success in the future.
• Illustration of end to end processes on digital platforms - How to ensure the implementation of end to end processes in SSC . The interaction between standardization - ERP harmonization and the SSC function under consideration of the ROI .
• The "S" in Shared Services / GBS drives a "service" mindset: Customer Centricity as a success factor for the SSC in internal and external perceptions: the positioning of the SSC units in terms of employee retention and retention, as well as employee satisfaction strategies , How bots support this process.
• The Road from SSC / GBS to Integrated Business Services Focusing on Digital / Automation - Lay the Foundation for Tomorrow's SSO. How SSC unites strategic decisions at board level by integrating additional processes and transforms SSC / GBS into a strategic unit of core business .
• Know-how transfer in Insourcing: when is it a strategic choice to bring back service in-house? - cost efficiency vs. knowledge bundling - advantages and disadvantages of outsourcing . The right approach towards using human workforce as an asset and strategically outsourcing business in effort to enable growth. Predictive Forecasting in Finance Shared Service : Analytics as the basis for accurate forecast models.
• Total Automation in the SSC - How governance, planning, and scalability shape the position of RPA in tomorrow's shared service organization. Between Feasibility and Reality. Scaling RPA - Are you creating an ROI for smart use of Robotics / AI in the enterprise? The path from implementation to creating a real business case.
• Agile Management : Implementation from Strategic to Operational.
• Make or Break: Scope Extension in the SSC: Migration of New Processes into the SSC - Which Integration Make Sense? Horizontal vs. Vertical integration . The important intermediate step of the SSC towards CoE. Another future services like blockchain as the next big thing: how the first steps are made in the SSC.
• The Transformation Reporting on Predictive Analytics - Forming Competence Centers in HR / Finance / Procurement SSC Units - Qualified management support through the use of analytics in strategic planning.
• Process Mining - Data Mining : Visualization of processes as enablers of homogenous standardization of processes. Compatibility in global shared service organizations and use of tools in balance between in and outsourcing.
• Networking Chatbots, Machine Learning & Artificial Intelligence: See how lighthouse projects customize customer interaction, optimize processes front-to-back and create new business models.

2019 Speakers

Kai-Eberhard Lueg
Head of Operations Global Business Services & Head of Business Line Purchase-to-Pay Services, Siemens AG

Astrid Hartmann
Geschäftsführerin, Lufthansa Global Business Services, Lufthansa AG

Benedikt Lell
Vice President Solutions Consulting & Technical Sales, PeopleDoc Germany GmbH

Andreas Mayer
VP Global HR Shared Services, ING

Carla Cantzler
Leitung COC Innovation HR Services, BMW Group

Dr. Claus Peter Schründer
SVP HR Special Services, Deutsche Telekom AG

Dr. Roland Haefs
Corporate Vice President Shared Services, Henkel AG

Alexander Jochinger
Head of Global Process Excellence and Target Operating Model Sanofi - Business Transformation, Sanofi Aventis

Alexander Graf
Vorsitzender der Geschäftsführung, Generali Deutschland Services Generali Deutschland Services GmbH

Frank Grübel
Lead Outsourcing Management and Governance, Unicredit Bank AG

Dr. Thorben Finken
Managing Director & Chief Administrative Officer EMEA, OLYMPUS EUROPA SE & CO. KG

Jens Knoblauch
Executive Director Digital Business Services, Linde AG

Dr. Thomas Fendt
Vice President Business Excellence Global Business Services, Robert Bosch GmbH

Sebastian Ludwig
Global Business Development Head / GBTS, MANN+HUMMEL GmbH

Dirk Keweloh
SVP Digitalization & System Transformations, Deutsche Telekom AG

Iris Francisca Velikonja
Business Process Excellence and Automation, CBRE

Volker Klein
Leiter DB SSC Buchhaltung Deutschland / Leiter Global Process Owner Organisation / DB SSC Buchhaltung Deutschland / Global Process Owner Organisation (CS.B / CBG), Deutsche Bahn AG

Martin Felder
Head of Global Projects Linde Global Services (LGS), Linde AG

Dirk Hein
Leiter des Shared Service Center Finance & HR Operations Deutschland, DPDHL

Dirk Hein
Leiter des Shared Service Center Finance & HR Operations Deutschland, DPDHL

Marius Bucur
Head of Transformation and Business Development Global Shared Services, Thyssenkrupp AG

Timo Etzold
Global People Services, Continental

Jörg Neumann
VP Competence Centers HR Services Lufthansa Group, Lufthansa AG

Hendrik Böhmer
HR Service Delivery & Recruitment Lead D-A-CH at Unilever & Core HR Lead DACH, Unilever

Thomas Laux
Financial Director, Deutsche Telekom AG

Alexander Weigl
Vice President Lufthansa Global GBS Operations, Lufthansa AG

Tomasz Horacek
Managing Director Business Services, State Street Bank

Dr. Ulrich Borgdorf
Head of Services Accounting/ Finance, innogy SE

Dmitry Popov
Global Service Manager, MANN+HUMMEL GmbH

Katarzyna Stapor
Cluster Manager Procurement Operations GBS, Clariant SE

Maximilian Grohmann
Director People Strategy & Projects, SIXT SE

Christian Boesch
HCP Engage-to-Pay Global Project Lead, Sanofi Aventis Business Services

Torsten Sterzenbach
Mitglied der Geschäftsführung (COO), Generali Deutschland Services GmbH

Daniel Artmüller
Business Controller, HEINEKEN Global Shared Services (HGSS)

Jochen van Huet
Global Delivery Manager Marketing & Sales Shared Services, Henkel AG

Marta Kulis
Head of Finance Transformations Operations, Asia, SEMPERIT AG

Tobias Claus
Head of Data Analytics & AI, Lufthansa Global Business Services GmbH

Joachim Schmidt
General Manager Olympus Europa SE & Co.KG and Member Board of Directors Olympus Business Services SP. z o.o., OLYMPUS EUROPA SE & CO. KG

Marc Wald
Head of Global Financial Services, Grunenthal Pharma

Steffen Brinkmann
Vice President HR, Continental

Monika Purrucker
Head of Process Automation Services, Linde AG

Julia Dudenko
Programm Manager Virtual Assistant Platform, DPDHL

Sabine Ehrensberger
Lead Finance & Commercial Support, Schindler Deutschland

Sadettin Sezer
Lead Process Management Accounting & Controlling Robotic Process Automation (RPA) for Accounting & Controlling & HR, Daimler AG

Marcin Nowakowski
Project & Program Management PMP® / Change Management PROSCI® / Legal Project Management & Legal Technology, BNP Paribas

Gero Pickert
VP HR Operations, Nokia

Ines Burmeister
Senior Process Manager Source to Pay, GBS, Clariant SE

Ute Matschiner
Project Manager Smart Close@GRT, Grunenthal Pharma

Stefan Jödicke
Leiter Payroll-Management / HR Manager, Innogy SE

Dr. Ruth Kuchem
VP HR Analytics and Reporting, DPDHL

Wojciech Tatys
Transformation & Operational Excellence Lead accountable for EMEA and APAC, Discovery Inc.

Peter Strickner
Head of Global Process Design Finance & Administration, Swarovski AG

Stefan Krohmann
Teamleiter Robotics Process Automation (RPA) bei Daimler Group Services Berlin (DGSB), Daimler AG

Wigand Fedder
Core HR Lead Dach, Unilever

Colin Leigh
General Manager of Tele2 Shared Service Center, Tele2

Andy Bormans
Leiter Center of Digitalization HRS, DPDHL

Theodor-Iulian Ladar
HR Operations & Leadership, METRO AG

Markus Ebeling
Head of Sourcing SSC Germany, Formerly Societe Generale

Barbara Hodge
Principal Analyst, Global Editor, SSON Network

Susanne Richter-Wills
Head of Enterprise Sales für die DACH-Region, ABBYY

Mark Boakes
Former Program Manager, Statutory Consolidation & Reporting at GE,, Thomson Reuters

Cecile Alper-Leroux
Vice President of Human Capital Management (HCM) Innovation, Ultimate Software

Sebastian Wenzel
Head of Indirect Tax, BASF – Global Shared Services Organization

Alexander Klötzke
Business Development Manager, Comarch ECM & EDI

2019 Partners

LEAD EVENT PARTNER:
• EY GmbH auditing company

PARTNERS:
• ABBYY
• Accenture GmbH
• Black Line
• Celonis
• Comarch
• Deutsche Bank AG
• High radius
• InvoiceBlox
• KPMG AG Wirtschaftsprüfungsgesellschaft
• NGA Human Resources
• PeopleDoc
• Serviceware SE
• Thomson Reuters
• Treasury Intelligence Solutions
• Uruguay XXI