Loyalty Expo 2018 | Loyalty Expo | 15 May 2018 | Caribe Royale Orlando, 8101 World Center Drive, Orlando, FL, 32821

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you'll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders will be sharing their experiences and insights on customer retention strategies and trends, technologies and solutions to aid their organization on the customer loyalty journey.

2018 Speakers

Mark Johnson
Chief Executive Officer & Chief Marketing Officer, Loyalty360

Jeff Sopko
President, Baesman

Jeanne Bliss
President, CustomerBliss

Jim Lyski
Executive Vice President and Chief Marketing Officer, CarMax

​Frank Neumann
Senior Director of Consumer Lifecycle Management & Loyalty, Vans

Pam Spier
Head of Client Delivery & Success, Lenati

Katie Sword
Vice President of Marketing & Communications, New Jersey Performing Arts Center

Whitney Arcaro
Senior Vice President and Managing Director of Marketing

Matthew Seifert
Director of Online Marketing, Evite

Yen Roxas
Manager - Asia Pacific, Chevron

Mark Rothwell
Assistant Vice President Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance

Jeff Michaud
Vice President of Client Strategy, 3Cinteractive

Kate O'Shaughnessy Jung
Director Loyalty, Mobile, and Partnership, Express

Andy Yost
Chief Marketing Officer, Gannett Co, Inc

Kacey Wilson
Director, Customer Engagement, Cardinal Health

Harlan Spiva
Director of Transformation, BB&T Health Management Systems

Jessica Hatch
Senior Vice President, Client & Teammate Experience - Consumer & Business Credit & Debit Cards, SunTrust Bank

Wendy Fisher
Vice President Product Development and Innovation, Issuer Loyalty, MasterCard

Brian Popelka
Senior Vice President of Supplier and Customer Care, Overstock.com

Lorraine Medici
Senior Vice President of Corporate Communications/Marketing, Perry Ellis International

Justin Roisman
Crm & Email Manager, Perry Ellis International

Eric Bruce
Head of Visitor Experience, Minneapolis Institute of Art

Esi Davis
Senior Brand Manager, Galderma

Yelena Ovando
Marketing Advisor, FedEx Services

Michelle Proctor
Director of Marketing, FedEx Services

Matt Stewart
Director of Wine Club Marketing, Cooper's Hawk Winery and Restaurants

Prakash Karamchandani
Co-Founder, Balance Grille

Nicolas Capuono
Vice President of Customer Engagment, Adore Me

Manveer Gill
eCommerce Business Lead, Best Buy (Canada)

Hannah Jag-Nathan
Email Marketing Executive, UK & Ireland, Celebrity Cruises

Allie Porter
Digital Marketing Specialist, Domino's

Sarah DePotter
Loyalty Program Leader, Domino's

Kevin FitzPatrick
Director of Customer Marketing, GameStop

Amy Shioji
Vice President, Customer Experience & Insights, USA Today Network

Lisa Erickson
Senior Director, Crm, Sleep Number

Michelle Proctor
Director of Marketing, FedEx Services

Jackson Jeyanayagam
Chief Marketing Officer, Boxed

Scott Curry
Vice President of Information Technology, CraftWorks Restaurants & Breweries

Jon Siegal
Vice President/General Manager, Stellar Loyalty

Robin Korman
Head of Marketing and Crm, Global Hotel Alliance

Gilbert Bailey
Vice President Analytics & Customer Engagement, Xenial

Tom Trounce
Vice President of Customer Loyalty, Rite Aid

Drew Ormrod
Senior Director of Loyalty, Luxottica

Martin Mehalchin
Partner, Lenati

Maria Pallante
Vice President, Loyalty Solutions, Bond Brand Loyalty

Morana Bakula
Vice President, Customer Experience, Bond Brand Loyalty

Christine Duffy
President, Carnival Cruise Line

Scott J. Davido
President and Chief Executive Officer, Advantage Rent A Car and EZ Rent A Car

Joe Doran
Vice President, Client Services, Persuade Loyalty

Emily Rudin
Chief Customer Officer, CrowdTwist

Garrett Borunda
Director of Member Strategies, 24 Hour Fitness

Bruce Stewart
Chief Marketing Officer, Current powered by Ge

Sal Orofino
Principal, The Orofino Law Group

Tracey B. Moss
Owners Club Director, Hilton Worldwide

Matthew Seagrim
Managing Director, Scene

Mitch Prinstein,
Author, “Popular: The Power of Likability in a Status-Obsessed World"

2018 Sponsors

• 3Cinteractive
• Aimia
• Baesman
• bLoyal
• Bond Brand Loyalty
• Brightbox
• CloudUnion
• Collette
• Epsilon
• Hawk Incentives
• Impact Innovations
• Kentico
• Lenati
• Optimove
• Oracle
• Snipp
• Stellar Loyalty
• Strayboots
• Swift Prepaid Solutions
• Virtual Incentives
• Xeikon
• Xenial
• Zendesk
• ZyloTech