Maximize the Value of AI in Customer Service 2025 | Simpler Media Group, Inc. | 15 April 2025 | Webinar
Venue
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| Event Date | Tue Apr 15 EDT (4 days ago) |
| Location | Webinar |
| Region | Americas |
Details
AI is reshaping customer service, but getting it right requires more than just automation. By optimizing workflows, integrating AI and human agents and leveraging knowledge management, your organization can create seamless and efficient customer experiences. Research shows that when AI enhances agent behaviors, customer sentiment improves leading to stronger engagement and satisfaction.
Join us for an insightful session on maximizing AI in CX. Learn how to implement smart automation that improves efficiency while maintaining the human touch. Discover best practices for knowledge driven AI that ensures precise, effective customer interactions.
In this webinar, you’ll discover how to:
• Automate end to end workflows to boost efficiency and agent productivity
• Optimize the balance between AI and human agents for seamless customer interactions
• Leverage AI driven knowledge management for more accurate and effective customer service
Speakers
2025 Speakers
Andy Traba,
Vice President of Product Marketing, NICE
Daniel Wu,
Course Facilitator, Stanford University AI Professional Program
Shelia Anderson,
Senior VP, Individual Benefits, Aflac
Shri Nandan,
VP, AI Experiences, Comcast