Modernizing ITSM in the Public Sector 2023 | Government Technology | 11 September 2023 | Webinar
Venue
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Sep 12 UTC (over 1 year ago)
In your timezone (EST): Mon Sep 11 8:00pm - Mon Sep 11 8:00pm |
| Location | Webinar |
| Region | All |
Details
As public sector IT teams face increased pressures and demands, many IT leaders are looking for ways to relieve the strain. This quest often leads them to the IT Service Desk.
Common IT Service Desk tasks – like password resets, creating accounts and active directory updates – leave teams stuck enduring manual toil and take time away from higher value tasks. ITSM (IT Service Management) can help agencies relieve much of the burden from the IT Service Desk by leveraging automation and self-service.
Join this webinar to learn how agencies are using ITSM to:
• Expedite IT Service Desk response times and reduce ticket volume
• Improve self-service adoption
• Embrace ITIL to optimize processes
• Introduce automation and reduce IT toil
• Integrate backend systems for improved constituent service
Speakers
2023 Speakers
Russ Nichols
Senior Fellow, Center for Digital Government
Andrew Graf
Chief Product Officer, TeamDynamix
Sponsors & Partners
2023 Sponsors
• TeamDynamix