Modernizing Service Experiences With AI & Digital 2021 | IQPC | 20 July 2021 | Virtual Event

Why Attend:
• Efficient for companies and convenient for customers, AI and digital solutions have long represented a potential customer experience gamechanger. Companies have, however, largely squandered the opportunity.
• Whether by choosing the wrong technology, selecting the wrong use cases, or allocating the incorrect resources, many digital and AI endeavors have missed the mark. They have added more effort and inconvenience to the customer journey, inhibited successful agent performance, and ultimately hurt the bottom line.
• Having seen the pivotal role these technologies can play in the customer experience - and simply wanting better results for our businesses and customers - we cannot allow these mistakes to continue. This online event will provide the requisite solution, revealing how to make the most of AI and digital at all phases of the customer and agent experience journeys.

2021 Speakers:

Brian Cantor
Principal Analyst/CCW Digital Director, CCW Digital

Mike Aoki
President, Reflective Keynotes Inc.

Jason S. Bradshaw
Chief Customer & Marketing Officer/2020 & 2021 Global Guru on Customer Service, Best-Selling Author

Gina Sasso
Director of Customer Service, Stanley Black & Decker, Inc.

Jim Dickson
SVP Customer Care, Lenox Financial

Sandy Ko
Senior Analyst/Customer Contact & Conference Director, Customer Management Practice

Jon Picoult
Founder, Watermark Consulting

Elan Keshen
Sr. Product Marketing Manager, Ada

Robert Schoenfield
Chief Operating Officer, Krisp Technologies

Kevin Tucker
Director of Customer Service Operations, Thule Group

Rusty Jensen
VP, Revenue Generation, NICE

Tim Yeadon
Chief Revenue Officer, Capacity

Mike Bourke
SVP of Products, Five9

Callan Schebella
EVP Product, Five9

Margi Deinlein
Customer Insights Manager, Talkdesk

Osman Javed
Product Marketing, Cresta

Liam Martin
CMO & Co-Founder, Time Doctor

Muddu Sudhakar
Co-Founder and CEO, Aisera

Joanna Palmer
CX Client Principal, Contact Center, RingCentral

Max Ball
Director of Product Marketing, Contact Center, RingCentral

Jennifer Wells
Global Head of Contact Center Services, Transcom

Matt Wujciak
Analyst, Staff Writer, CCW Digital

Frank Golden
Business Development, Airkit

George Davis, Ph.D.
CEO & Co-Founder, Frame AI

Grad Conn
Chief Experience Officer, Sprinklr

2021 Sponsors:

• RingCentral, Inc.
• Capacity
• Talkdesk
• Five9
• TaskUs
• Frame AI
• Sprinklr
• Krisp
• Cresta
• NICE
• Ada
• Time Doctor
• Aisera
• UJET
• Moxtra
• Airkit