New Age Customer Interactions & Enterprise 2018 | Intelligent Chatbots Summit | 27 June 2018 | Sofitel Singapore City Centre, Singapore, Sofitel Singapore City Centre 9 Wallich Street Singapore 078885 Singapore

Digital channels have now emerged as the preferred choice for many of Asia’s consumers when it comes to interacting and engaging with brands. In this new age of customer engagement, Chatbot will be the game-changer in transforming customer experience, service excellence, marketing and sales.

The 1st in Asia, the Intelligent Chatbots Summit 2018 will convene early and advanced adopters to showcase their chatbot projects from initial planning through to implementation and organisation-wide deployment. Attend and gain firsthand insights on topics including chatbots ROI, overcoming project roadblocks, utilising natural language processing for smarter conversations and more!

Manisha Seewal
Head of Marketing, Tokio Marine Life Insurance Singapore Ltd

CK Teo
Senior Manager, Customer Care Technology Program Management, Lazada Group

Kailash Ramalingam
Regional Head, DBS Customer Centre & Service Platforms, DBS Bank

Theeraphol Wattanavekin
Software Engineer, Google Asia Pacific

Sudesh Thevasenabathy
Head of Customer Experience, AXA Hong Kong

Wilson Ang
Director, Intelligent Computing Lab
Info-communications Media Development Authority of Singapore (IMDA)

Ravi Madavaram
Head of Marketing and Customer Experience, Axiata

Hariharan Rajagopalan
Senior Manager, Global Consumer Services, McAfee

Richa Goswami
Asia Pacific Head of Digital for Consumer Healthcare Businesses
Johnson & Johnson

Joyce See
Head, Corporate Marketing & Communications, Mount Alvernia Hospital

Sasin Lerdsurasakda
Global Program Manager, Social Automation, Google Asia Pacific

Timothy Hou
Director, Internal Communications and Social Media, Marina Bay Sands

Kenneth Andersson
Head of Innovation & Product Transformation, AirAsia

Ines Lin
Project Manager, Asus

Martin Taylor
Global Chief Marketing Officer, Content Guru

Chris Hall
Vice President, Product Management – Customer Experience Solutions
Pitney Bowes

Jason Widjaja
Associate Director, Global Data Science Competency, Merck

Santosh Basker
Executive Director, Digital Transformation, Standard Chartered Bank

Vikas Jain
Marketing Director, Funding Societies Pte. Ltd

Anila Fredericks
Head of Customer Service Operations, Telstra

Venkatesh Subbaraman
Regional Chief Operating Officer, ANZ

Sarindar Frost
Senior Director Customer Service, DHL eCommerce Asia Pacific

Jason Tai
Head of Data & Analytics, IT, Prudential Assurance Company Singapore

Haiqing Chen
Senior Technical Expert, Alibaba Intelligence Innovation Center, Alibaba

Accenture

Content Guru

Pitney Bowes

Microsoft