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Event Date Thu Dec 2 CST (3 days ago)
In your timezone (EST): Thu Dec 2 2:00pm - Thu Dec 2 2:30pm
Location Webinar
Region Americas

Customer service has always been core to the financial services industry. Now more than ever, how do leaders adapt their products and services to meet evolving customer demands in the new era of banking?

Join us for this complimentary BAI webinar to gain insights on prioritizing a digital-first approach to deliver effortless customer service. Learn about top trends driving the blend of personalization and artificial intelligence, and how to embrace autonomous finance while empowering customers to be at the center of every interaction.

Key takeaways:
• Build autonomous finance into your strategy to increase cost efficiency and customer retention
• Personalize the customer experience with relevant product recommendations and seamless interactions across any channel and touchpoint
• Quickly adapt to business needs with a single user-friendly, agile platform


2021 Speakers


Patrick Beyries
Vice President, Product Management, Service Cloud, Salesforce

Greg Jacobi
Senior Director, Banking Industry Advisor, Salesforce