New era, higher standards: How to give banking customers improved service 2021 | Bank Administration Institute (BAI) | 2 December 2021 | Webinar
Venue
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| Event Date |
Thu Dec 2 CST (about 3 years ago)
In your timezone (EST): Thu Dec 2 2:00pm - Thu Dec 2 2:30pm |
| Location | Webinar |
| Region | Americas |
Details
Customer service has always been core to the financial services industry. Now more than ever, how do leaders adapt their products and services to meet evolving customer demands in the new era of banking?
Join us for this complimentary BAI webinar to gain insights on prioritizing a digital-first approach to deliver effortless customer service. Learn about top trends driving the blend of personalization and artificial intelligence, and how to embrace autonomous finance while empowering customers to be at the center of every interaction.
Key takeaways:
• Build autonomous finance into your strategy to increase cost efficiency and customer retention
• Personalize the customer experience with relevant product recommendations and seamless interactions across any channel and touchpoint
• Quickly adapt to business needs with a single user-friendly, agile platform
Speakers
2021 Speakers
PRESENTERS:
Patrick Beyries
Vice President, Product Management, Service Cloud, Salesforce
Greg Jacobi
Senior Director, Banking Industry Advisor, Salesforce