Virtual Event

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Event Date Tue Feb 23 +08 (8 months ago)
In your timezone (EDT): Mon Feb 22 8:00pm - Tue Feb 23 4:40am
Location Virtual Event
Region APAC

NGCX Connect Asia is a private invitation-only virtual event customized for senior customer experience leaders from across industries.

During crisis comes opportunity. The mission of NGCX Asia Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives during these turbulent times.

The programme will explore critical themes and challenges, such as how to put the customer at the heart of your digital experience strategy; mastering customer-led design; and how to understand customers and their actions across all channels data sources and audiences.


2021 Speakers

Millie Gillon
MD & Global Head of CX, Standard Chartered Bank

Sandra De Zoysa
Group Chief Customer Officer, Dialog Axiata

Chee Ho Yoon
Assistant Vice President Customer Experience, OCBC Bank

Caren Cheng
Head of Customer & Fulfillment, DiGi Telecommunications

Dipu KV
President - Operations Communities & CX, Bajaj Allianz

André Grandt
Customer Experience Lead & Transformation Officer, Roche

Anila Fredericks
Head of Customer Service Operations, Telstra Global

Raj Chaudhuri
VP - CFN Consumer Servicing & JAPA Operations, American Express

Luzanne Chong
Head of Customer Experience, Prudential Assurance

Shireesh Mishra
Regional Head, Analytics & Insights, Citi

Vishwash Gaur
Head of Customer & Digital Experience, FWD Insurance

Sheng Jie (SJ) Tan
Head of Marketing, Digital Experience, Distribution Analytics & Technology, Liberty Mutual

Mark Van Den Haak
VP of Sales Asia, Tealium

Mina Samaan
Team Lead SEA & India, Vonage

Carina Ahlberg
Head of Customer Experience, Volkswagen Group

Shawn Roy
Consumer Insights Lead (SEA & Taiwan), GSK

Philipp Gockel
Global Snr Leader Customer Delivery Experience, Schneider Electric

Dr. Patrick Chin
Head of Digital & Head of Branding, Global, SOMPO

Glenn Richmond Y. Ong
Director Customer Experience, Cebu Pacific Air

Frank Ravanelli
APAC Digital Media & Marketing Operations Lead &Global Head of Affiliates, FOREO

Sponsors & Partners

2021 Partners

• AB Tasty
• Contentsquare
• Tealium
• Vonage