NGCX Next Generation Customer Experience 2019 | Worldwide Business Research | 25 March 2019 | Hyatt Regency, 44600 Indian Wells Ln, Indian Wells, CA 92210, USA

Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (an each other!) to wow customers with delightful experiences at every touchpoint.

Founded in 2011, NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2019 and beyond.

2019 Speakers

David Kepron
Vice President, Global Design Strategies, Distinctive Premium Brands, Marriott International

Louis St. Cyr
VP of Guest Experience, WestJet

Geriel Thornburg May
Worldwide Head of B2B and B2C Customer Experience, Lenovo

Jeff Gelfuso
Director, Design, Facebook

Tracy Robertson
Global VP – Customer Experience, Kimberly-Clark

Josephine Holmboe
Creative Director, User Experience, Fidelity

Robert Hackl
SVP of Headset Leasing and Insurance, Sprint

Marti Gold
Director, User Experience and Design, Connected Vehicle, SiriusXM

Kevin Donaldson
VP, Customer Experience Innovation, Carnival Travel Lab

Nicholas Allen
Head of Design and UX, GE Healthcare

Trina Uzee
Executive Director of Creative and User Experience, Allstate

Kendra Shimmell
Head of Service Design, Capital One

Heidi Munc
AVP User Experience, Nationwide

Scott Ewalt
VP, Product and Customer Experience, Boingo Wireless

Aaron Bata
Head of Customer Experience (CX), Tuft & Needle

Timothy Embretson
Director, Retail User Experience, Best Buy

Suzie Dieth
Director of Customer Experience, Reliant, an NRG Company

Shannon Martin
Senior Director, Global Customer Experience Operations, HomeAway

Sarah Beachler
Director, Client Experience and Market Research, Sephora

Shel Kimen
Global Manager, Experience Design Practice, Ford

Harish Goli
Senior Product Manager, Pandora

Jason Mowery
Design Director, Nationwide

Bradly J. Sax
Corporate Director, GuestPath®, Delaware North

Katrina Schiedemeyer
Global Quality Analyst, Oshkosh Corporation

Garred Sheppard
Customer Insights And Analytics Manager, 1-800 Contacts

Wendy Haller
CXO, Red Rocks Credit Union

Cecelia James
Director, Voice of the Customer Insights, AARP

Kristi Langdon
Head of Customer Experience, Daimler Trucks

Shelli Ulrich
Global Customer Experience Leader, Wells Fargo Commercial Distribution Finance (CDF)

Valerie Elliott
Director, Sales Processes, Customer Experience and Quality, Fisher Healthcare- Thermo-Fisher Scientific

Samuel Carrington
Service Design Manager, Formerly Lyft

Mark Smith
Senior Design Lead– CX, Kohls

Chris Hoffman
Head of Customer Care, Helix

Jake Petersen
SVP, Operations, MoviePass

Lynn Franz
Director of Insights and Strategy, Land O'Lakes

Nikki Pampalone
Director, Experience Design, Nationwide

Jozef Brodala
User and Community Relations, Forza Football

Erin Kohn
CX Leader, The Clorox Company

Scott Wilson
Customer Experience Principal, FedEx

Rachel Hogue
Customer Service Stylist Manager, Azazie

Dean Evenson
Director Global Ecommerce and Integrated Marketing, Apothecary Products

Muhammed Cheema
Senior Product Concepts Analyst, UPS

Sarah Feldman
Head of Customer Care, Visible

Doug Roerden
Head of Experience Design & Strategy, FM Global

Shuchi Khurana
Director, Voice of Client & Customer Experience, Northwestern Mutual

Sarahjane Sachetti
CMO, Collective Health

Abinash Tripathy
Founder & Chief Strategy Officer, Helpshift

Shobhit Sahay
Principal Program Manager, Microsoft

Valerie Peck
CEO, SuiteCX

Josh Buller
Director of Sales for the Americas, Conversocial

Matt Tredinnick
Global Director – Product Marketing, Customer Engagement Solutions, Pitney Bowes

Rob May
CEO and Co-Founder, Talla

Gabe Bridger
VP, Executive Creative Director, Rightpoint

Elizabeth Robillard
Event Director, Worldwide Business Research

2019 Sponsors and Partners

• Conversocial
• East Bay Group and SuiteCX
• GoodDat
• Helpshift
• Luminoso Technologie,Inc.
• Interactions
• MaritzCX
• Microsoft
• Opinator
• Pitney Bowes
• Quadient
• Rightpoint
• Talla
• VideoCX

MEDIA PARTNERS:
• Quirk's
• Visibility Magazine
• Crowd Reviews
• CRMXchange
• CIO Review
• Retail Wire
• Customer Experience Professionals Association (CXPA)