NGCX Virtual Event 2021 | Worldwide Business Research (WBR) | 9 February 2021 | Virtual Event

Today’s unique winning experiences are driven by one thing: the customer. Their expectations, demands, increasing social priorities and values are calling upon companies to consider more aspects than ever in their interactions. Yet, the pathways to proactively meeting customers where, how and in what capacity, remains a mystery.

At the NGCX Virtual Event, we’re virtually connecting with the best in CX innovation. Featuring 30 minute online case studies, fireside chats, panel discussions, and town halls, the world’s biggest brands will be talking about delivering compelling experiences while also inspiring today’s modern customer.

2021 Speakers

Elizabeth Oates
Senior Director, Consumer Insights, Ulta Beauty

Rebecca Lessem
Director, Customer Experience Center of Excellence, Con Edison

Phil Burrows
Senior Manager - Digital Growth & Transformation – Head of Digital Home internet Strategy, Verizon

Scott Burns
VP, Retail Innovation, Customer Experience, & Market Intelligence, NRG

William Anderson
Chief Experience Officer, The First National Bank in Sioux Falls

Katrina Schiedemeyer
Senior Manager, Global Quality and Continuous Improvement, Oshkosh Corporation

Ryan Finch
Director, Organizational Experience, Holzer Health System

Namrata Sinha
Director of Customer Experience, BSH Home Appliances Corporation

Mark Delembo
Director, Customer Experience, Rent-a-Center

Mark Smith
President, Kitewheel

Jennifer McGinn
Senior Director, Product Marketing, Informatica

Deepak Gopal
Senior Manager North America Data & AI | Data Management and Governance Practice, Accenture

Christine Rimer
Vice President, Customer Experience & Advocacy, SurveyMonkey

Matthew Cordasco
Vice President, Product Management, GetFeedback by SurveyMonkey

2021 Partners

• Ada
• Airkit
• Confirmit
• Cresta
• Getfeedback
• Hitachi Solutions
• informatica
• Kitewheel
• Map pow