NGPX 2022 | Worldwide Business Research (WBR) | 19 July 2022 | Online

Transforming Patient Experience. Together.

Patient experience is the center of healthcare, and in our transitioning post-pandemic environment, one experience can make or break your relationship with your patients. In fact, some funding relies on assessments of patient experience such as the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey; causing healthcare providers to rethink your patient experience.

Enter the digital healthcare revolution: To negotiate changing patient expectations, along with staff and patient fatigue, investments in digital healthcare have doubled from $7 billion in 2019 to $14 billion in 2020, and nearly $15 billion in first half of 2021 alone!*

However, a number of challenges loom on the horizon: While advancements in digi-healthcare are impressive, healthcare providers (like you) are struggling without the benefits of in-person healthcare and fully assessing patient's health, what strategies to implement for integrating telehealth systems with hospital records and billing, and providing health and tech literacy for patients.

That's where we (and dozens of your peers) come in: Our virtual summit is designed to offer invaluable insights on challenges, trends and strategies that are continuing to revolutionize healthcare, showcasing how leading hospitals, practices and healthcare facilities of all kinds are creating dynamic, empathetic, 21st Century experiences that empower patients to engage with their own health in new ways—join us!

2022 Speakers

Peggy Greco, Ph.D.
Chief Patient Experience Officer, Nemours Children's Health

Jason Dupuis
Chief Experience Officer, PM Pediatrics

Airica Steed
Executive Vice President and Chief Operating Officer, Sinai Health System

Matilde Roman
SVP, Chief Equity, Inclusion and Diversity Officer, Westchester Medical Center

Pamela Bell
Patient Experience Officer, Valley Health System

Lisa Gutierrez
Chief People Officer, Fast Pace Health

Kellie Medious
DEI Officer and Senior Director of Patient Access Operations, Erie Family Health Centers

Jonathan D. Sonis, MD,
Chair of Quality and Safety, Emergency Medicine at Massachusetts General Hospital

Kelly Vorseth
Senior Patient Experience Director, Sheikh Shakhbout Medical City (SSMC, Abu Dhabi)

Kathy Denton
Director, Patient Experience, MD Anderson Cancer Center

Ashley Ackerman
Director, Patient Experience, Strategic Operations, Baptist Health System KY & IN

Merri Lazenby
Director, Human Resources, Northwestern Medicine

Emma Fulton
Manager, Patient and Provider Experience, Hill Physicians Medical Group

Elizabeth Kennett
Project Manager II, Leadership Coach, The Center for Congregational Health, Atrium Health-Wake Forest Baptist

Emily Parks
Founder of POP!, Patient Advocate, Medical PTSD advocate, and Public Speaker, Patient Advocate and Public Speaker

Wendy Manna
Patient and Provider Experience Specialist, Hill Physicians Medical Group

Mendy Goonan
Chief Experience Officer, Central Maine Healthcare

2022 Sponsors

• Advent Health
• Atrium Health
• Banner Health
• Cedars Sinai
• Children's Hospital
• CHRISTUS Health
• Cleveland Clinic
• ELSEVIER
• EMORY HEALTHCARE
• Intermountain Healthcare
• JOHNS HOPKINS
• KAISER PERMANENTE
• MAYO CLINIC
• MD Anderson Cancer Center
• Mount Sinai
• NYU Langone Health
• Northwestern Medicine
• NOVANT HEALTH
• Parkland
• PARKVIEW HEALTH
• Penn Medicine
• Planned Parenthood
• NewYork-Presbyterian
• Spectrum Health
• uchealth