NGPX 2023 | Worldwide Business Research (WBR) | 28 November 2023 | The Westin Rancho Mirage Golf Resort & Spa, 71333 Dinah Shore Dr, Rancho Mirage, CA 92270, USA

The annual conference inspires and transforms healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, reinvigorates and breathes new life into the world of patient experience.

2023 Speakers

Keith Gran
Chief Patient Experience Officer, University of Michigan Health System

Cassandra Crowe
Chief Experience Officer, Sharp HealthCare

Pam Guler MHA, FACHE
Vice President, Chief Experience Officer, AdventHealth

Julie Kennedy Oehlert
Chief Experience and Brand Officer, ECU Health

Vishal Bhalla
SVP, Chief Experience Officer, Advocate Health

Lara Burnside
Former Chief Experience Officer, JPS Health Network

Alan Dubovsky
Chief Patient Experience Officer, Cedars-Sinai Medical Center

Thomas G. Howell, MD
MD, Vice Chair, Patient Experience Medical Director, Con-OB GYN, Mayo Clinic

Amy Searls
Chief Experience Officer, Prime Healthcare

Dr. Judith Wolfe
Associate Chief Experience Officer, Cleveland Clinic

Thomas Tull
Chief Experience Officer, Ballad Health

Jennifer N. Baron CPXP
Chief Experience Officer, University of California, Davis Health

Christine Cunningham
Chief Experience Officer, El Camino Health

Franziska Jovin MD
Senior Vice President, Chief Experience Officer, Cooper University Health Care

Lisa Drumbore
Chief Experience Officer, Vice President, Marketing Communication, Saint Peter's Healthcare System

Mendy Goonan
Chief Experience Officer, Central Maine Healthcare

Nicole Rossol
Chief Patient Experience Officer, Stony Brook Medicine

Susannah Rose
Faculty, Vanderbilt University Medical Center, Department of Biomedical Informatics, Center for Biomedical Ethics and Society

Dana Beckton
VP, Chief D&I, Sentara Healthcare

Courtenay R. Bruce
Director, System Patient Experience, Associate Professor of Medicine, Houston Methodist Hospital System

Kelly Baird-Cox
Chief Nursing Officer, Children’s and Women’s Hospital, University of Michigan Health

Deborah Gash
SVP, Chief Digital Officer, St. Luke's Health System

Chris Pace
Chief Digital Marketing Officer, Banner Health

Sameer Badlani MD, FACP
Chief Digital Office and Executive Vice President, Fairview Health Services

Katie Boemecke
System Director, Intermountain Healthcare

Jason Wolf
President, The Beryl Institute

Victoria Spaulding Burford
VP, Experience Design & Content, Kaiser Permanente

Karenna Thatcher
Director of Experience Learning, AdventHealth

Brian Carlson
Vice President, Patient Experience, Vanderbilt University Medical Center

Barb Bobula
Vice President, Patient Experience, Allegheny Health Network

Dawn Robbins
System Associate Vice President, Patient Experience, Baptist Health

Lynn Charbonneau
Director, Patient Relations & Guest Services, Tampa General Hospital

Kathy Denton
Director, Patient Experience, MD Anderson Cancer Center

Missy Staben
Director, Experience Elevation, Cook Children's Health Care System

Barbara Burnes MS, RN, CPXP
Director, Atrium Health

Daniel Valencius MD, MBA
Medical Director, Hospitalist, Atrium Health

Dan Dodson
Head Of Digital Health Innovation, UNC Health

Valerie Monet
Senior Director, Strategy and Insight, Banner Health

Iris J. Lundy
Vice President, Healthy Equity, Sentara Health

Joseph Alvarnas M.D.
Vice President of Government Affairs and Chief Clinical Advisor for Access, City of Hope

Dhruva Gulur M.D.
Doctor, Speaker, Author, Rapper, Let’s talk Mind Hygiene™

Sahar Ameri
Clinical Operations Manager, Officer of Patient Experience, Intermountain Healthcare

Jon Langford
Respiratory Therapy Director, HCA Houston Healthcare

Jessica Barker
Director, Certification and Continuing Education, Patient Experience Institute

Ryan Finch
Executive Director, Organizational Experience, Holzer Health System

J. Mark Pool MD
Cardiothoracic Surgeon, CorSAnimus Consulting

Lisa Minns
Inpatient Adult Medicine Director, Sparrow Hospital

Terrell Williams
Project Specialist, System Patient Experience, Houston Methodist

Sylvia Ciszek
Manager, Patient Journey Optimization, Stanford Health Care

Juan A. Contreras
Director of Patient & Customer Experience, Northshore University Hospital, Northwell Health

Pantea Vahidi
Founder, Compassion Clinic

David Fryburg, M.D.
President & Co-founder, Envision Kindness

Laura Cooley PhD
Editor in Chief, Journal of Patient Experience

Adrienne Boissy
Chief Medical Officer, Qualtrics

Rebecca Carey
Administrative Director – Patient Journey Optimization, Stanford Health Care

Gregory Makoul PhD MS
Chief Transformation Officer, NRC Health

Rachelle Mirkin
Health Education, Engagement and Promotion, Stanford Health

Joshua Titus
CEO and Founder, Gozio Health

Charleen Ring
Event Director, Next Generation Patient Experience

Dr. Sean Hubbard
Founder & CEO, The Winner’s Circle Foundation

Gregg Loughman
Managing Director, Huron

Heather Todd
Manager, Patient Education, RUSH

Anjali Kataria
CEO & Co-Founder, Mytonomy

Laurie Speaks
Senior Vice President, Client Success, PRC

Jeff Mansfield
Organization Consultant, Voice of Customer, University of California, Davis Health

Katie Owens
Senior Vice President, PRC Excellence Accelerator®, PRC/HXF

Trey Plaisance BSN, RN
Clinical Director, Emergency Department, West Jefferson Medical Center, LCMC

Brad Jesse RN, BSN, MBA
Director of Patient & Staff Experience, Philips Healthcare

Joe Sedlak MBA, BSN, RN
Vice President, Client Success, Vital

Sridhar Yerramreddy
Founder & CEO, Steer Health

Chrissy Daniels MS
Chief Experience Officer, Press Ganey

Dave Wright
Chief Operating Officer, Vital

Krishna Velaga
Chief Technology Officer, Orbit Healthcare Inc

Jamie Gier
Chief Marketing Officer, DexCare

2023 Sponsors

LEAD SPONSORS:
• Birdeye
• Gozio Health
• Huron
• LeadSquared
• NRC Health
• PRC
• Qualtrics
• TeleVox
• Vital
• Wolters Kluwer’s Finance Risk & Reporting
• DexCare
• Familyfirst
• Mytonomy
• Perq Soleil
• Philips
• Potbelly Sandwich Works
• Press Ganey