Operational Excellence Week Canada 2019 | IQPC | 21 October 2019 | 21 Old Mill Rd, Etobicoke, ON M8X 1G5, Canada

Your business is facing more volatility, complexity and risk than ever before. With markets shifting, regulations changing, and pressure to increase efficiencies in your operations - how can you deliver Operational Excellence?

This year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.

We’ve added all new tracks on Leadership & Culture, Process Excellence, Business Transformation, Lean,
Customer Excellence, Digital Excellence and Operations Management Systems.

You'll walk away with the tools you need to:
• Develop a holistic OPEX Strategy and drive enterprise transformation
• Drive Operational Excellence to the frontline
• Determine how reliable and efficient your operations are - and then set targets for change
• Understand the impact of OE on the bottom line and fully harvest the benefits of scale, technology and standardization
• Build a Culture of OE and improve quality, reliability, customer experience - and profitability
• Accelerate your digital strategy and the action plan to make it happen
• Dramatically Improve Control over your Back Office and Operational Processes
• Harness big data, analytics and AI to fundamentally transform operational efficiency
• Improve Agility and Streamline Operations with Robotic Process Automation
• Understand the Impact of Human Factors on Business Performance
• Improve your Management System to better Identify - and Eliminate - Sources of Risk and Value Loss in your Operations
• Drive Operational Excellence through a Center of Excellence
• Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change
• Apply better analytics to find untapped cost efficiencies
• Combine Lean methodologies with design thinking, agile and analytics
• Guide employees towards repeatable, optimized behavior and habits

2019 Speakers

Robert Wong
Executive Vice President & Chief Information Officer, Toronto Hydro

Stacey Metcalfe
Manager, Customer Retention & VOC Strategy, Toyota

Robert Phillips
Associate Vice President, Finance Continuous Improvement, Canadian Tire

Meredith Rousseau
Senior Vice President, Head of Operational Excellence & Strategy, TD

Travis Hahler
Americas Change Management Lead, Google

Samantha Liscio
Chief Technology & Innovation Officer, WSIB Ontario

Christine Pelley
Director, Six Sigma & Operational Excellence, Maple Leaf Foods

Doug Purdy
Vice President, Industrial Management, Pratt & Whitney Canada

Eric Berger
Head of Manufacturing System/ Transformation & Performance, Sanofi Pasteur

Hania Amad
Head of Transformation and Shared Services, RBC

Bob Buiaroski
Senior Vice President, Customer Experience, Manulife

Cristian Matei
Head of Business Transformation, Veolia Group

Rémi Raphael
Director, Business Transformation, Duke Energy

David During
Director, Process Improvement & Innovation, The Hospital for Sick Children

Wayne Cuervo
General Manager, Toronto Innovation Centre, Cisco

Kimberly Matheson
Senior Director, Product R&D Management Office, Sanofi Pasteur

Les Cyfko
Director, Engineering & Continuous Improvement, PepsiCo

Rias Attar
Vice President, Enterprise Project Management Office & Strategic Initiatives, Caesar's Entertainments

Rami Hindieh
Associate Director, Enterprise Data Management, Greater Toronto Airports Authority

Andrew Spencer
Vice President, Transmission & Stations, HydroOne

Lori Bieda
Head, Analytics & Data Centre of Excellence, Personal and Business Bank, BMO

Jeremy Shorthouse
Director, Environmental, Health & Safety, Molson Coors

Mariana Filipic
Director, North American Continuous Improvement, Schneider Electric

Jennifer Anderson
Chief Service Excellence Officer, WSIB Ontario

Jose Pires
Founder & President, Global Excellence & Innovation

Paul DiGiandomenico
Senior Director, Retail Card Client Fulfillment Operations, CIBC

Frank Saunders
President, Nuclear Innovation Institute, Bruce Power

Leanne van Zwieten
Director, Process Improvement, Rogers Communications

Urooj Khan
Vice President, Strategic Planning & Transformation, TD

Gerard LaChance
Head, Quality Performance Management, Hydro-Québec

Anju Virmani
Chief Information Officer, Cargojet

Hugo Ashkar
Global Risk Manager, BP

Sarah Mesaglio
Manager, Continuous Improvement, Canadian Tire

Farrukh Naseer
Vice President, Regulatory Change Management, TD

Peter Calnan
Senior Director, Health, Safety and Security, North America Region, Newmont Goldcorp

Aileen Sullivan
Director, Fleet Performance Improvement, Ontario Power Generation

Biju Misra
Director, Transformation & Technology Operations, Enbridge

Robert Hutcherson
CEO & Founder, Optimize Consulting, Inc.

Lee Winters
Senior Director, Strategy Optimization, Optimize Consulting, Inc.

Rajiv Anand
Co-Founder and CEO, Quartic.ai

Teresa Swinton
Founder & Director, Paradigm Human Performance Ltd.

Karen Priestman
Human Factors Lead, Paradigm Human Performance Ltd.

Frederic Brosseau
President & Founder, Akuting

Jim de Vries
Managing Director, Enhance International Group

2019 Associate Sponsors

• Akuting
• Optimize Consulting
• Paradigm Human Performance
• Quartic.ai