OPEX World Summit 2024 | IQPC | 28 January 2024 | Hyatt Regency Miami, 400 S, 400 SE 2nd Ave, Miami, FL 33131, USA

This event launched in 2000 to provide a platform for practitioners to connect with one another and discuss best practices. Evolved to become the world’s leading event for transformation and operational leaders, helping to drive business excellence and total experience transformation across organizations.

2024 Speakers

INSPIRATIONAL KEYNOTE SPEAKER:

Michael Johnson
Olympic Legend, World Champion

C-SUITE SPEAKERS AT THE CHIEF TRANSFORMATION OFFICERS SUMMIT:

Reto Sahli
SVP and Chief Information Officer, HAVI Supply Chain

Kristin Johnson
Chief Transformation Officer, Edward Jones

Paul Krebs
Chief Transformation Officer, Koch Industries

Justin Singh
Chief Transformation and Strategy Officer, McGraw Hill

Lenna Perlman
Managing Director, Business Strategy and Management, MUFG Bank, N.A.

Roeland Vertriest
Chief Transformation Officer, DuPont

Andreina Martinez
Senior Vice President Change Management – Transformation Office, Marsh

Biswajit Dasgupta
SVP, Head of Operational Excellence and Integration, TD Bank

Sarang Sista
VP of Transformation and Business Operations, Resideo

Dr Deborah Hawkes
Executive Vice President & Chief Operating Officer, CAN Community Health

Angie Rieger
EVP, Chief Transformation Officer, Lands’ End

Leila Kagawa
Chief Transformation Officer, HEMIC

Gerald Lackey
Commissioner, Virginia Department of Motor Vehicles

Ryan Kelley
Chief Information Officer, Par Pacific Holdings

Awais Farooq
Senior Vice President, Strategy & Transformation, Crawford & Company

Anastasia Minor
Chief Transformation Officer, Entergy

Matt Bromberg
Corporate Vice President of Global Operations, Northrop Grumman

BANKING, FINANCIAL SERVICES & INSURANCE:

Rush Fozo
Senior Vice President, Investment Operations Outsourcing, Northern Trust

Kelli Pierce
SVP Operational Excellence, Mastercard

Stephanie Licht
Director of Enterprise Business Process Management & Automation, Bremer Bank

Kristin Saunders
SVP, Tech Business Service Director – Technology for the COO, Wells Fargo

Samantha Bureau-Johnson
SVP & Director, Customer Contact Center, First Citizens Bank

Brenton Harder
Head of Enterprise Automation, Fiserv

Ryan Davis
Director of Process Improvement, Arvest Bank

Beth Johnson
Director, Head of Credit Card Operations for Consumer Finance, Goldman Sachs

Maureen Terralheiro
Vice President, Back Office Operations, A. Farber & Partners

Vincenzo Sposito
Director of Intelligent Automation and Transformation, Discover Financial Services

David Hadd
Intelligent Automation Process Intelligent Leader

Tavis Addison
Director, Business Process Optimization, Volkswagen Financial Services

Ekaterina Curry
Managing Director, Head of Operations, Multifamily/LeaseTrack, Millennial Specialty Insurance

Joe Graziani
Process Improvement Director, JP Morgan Chase

Adelaido Godinez, III
Process Improvement Director, JP Morgan Chase

Laxmikant Pukale
Director Intelligent Automation, Mutual of Omaha

MK Fiorille
Head of Enterprise Transformation, Citizens

John Standring
Former Executive Vice President, Enterprise Transformation, American Express

Rachel Smith
Global Head of Enterprise Data Governance, McKesson

Stephen Donne
Head of Transformation Delivery, Nottingham Building Society

Hemant Purkar
Product Executive, Chase Auto Finance, JP Morgan Chase

Jennifer Bryk
Vice President Enterprise Business Transformation, Centene

Danielle LaMancuso
VP, Process Improvement and Organizational Change Manager, Northwest Bank

Michael Dove
Vice President, Enterprise Process Excellence & Quality, PSCU | CO-OP SOLUTIONS

Susan Kushnir
Global Head of Investment Bank Talent and Development, Deutsche Bank

Alla Porras
Business Process Consultant, WellMed

Meghan Regalado
Senior Project Coordinator, WellMed

MANUFACTURING, PHARMA, SUPPLY CHAIN & LOGISTICS:

Joseph LaCount
Corporate Continuous Improvement Leader, Global Operations, Cargill

Jose Varela
Senior Vice President, Global Service Centers, 3M

Ryan Mayer
Head of Healthineer Performance System – Americas, Siemens Healthineers

Stella Mooraj
Vice President of Business Transformation, Niagara Bottling

Sameer Anand
Director, Enterprise Business Agility Transformation, BAE Systems

Bo Jessop
Director of Continuous Improvement, Radial

Hollimarie Montijo
Head of Process & Tools Americas, Alstom

Iván Céspedes
Continuous Improvement Expert, Roche

Jack Kahler
Executive Director, Global Business Transformation, Ingram Micro

Mukesh Agrawal
Transformation and Innovation Executive, GE

David Friedman
Director, Intelligent Automation CoE, Ryder System

Todd Williams
Director Agile Transformation, Wesco Distribution

Tracey Ward
Global Head, Enterprise Process Transformation, Elanco Animal Health

Linda Elkins
Head of Value Realization and Financial Management, Enterprise Transformation, W. L. Gore & Associates

Tami Beheler
Senior Director – Strategy & Transformation, Eli Lily

Adil Khan
Director of Global Finance – Operational Excellence, BD

Usama Fayyaz
Senior Manager Lean Transformation, Niagara Bottling

ENERGY, OIL & GAS, UTILITIES & PUBLIC SECTOR:

Brou Gautier
Director, DAF Continuous Improvement & Innovation, United States Air Force

Dr Charles Brandon
Director, Process Improvement Program Office at HQDA, US Army

Andrea Giannotta
Vice President Continuous Improvement, RWE Clean Energy

Erin Boyd
Chief Digital Commercial Transformation Officer, AES

Bob Hemrick
Director, Governance, Quality Management and CI Strategy Group, DTE Energy

Jesper Kronborg Pedersen
Director, IT Solutions in QM&HSE, Siemens Gamesa Renewable Energy

Jacques McGregor
Vice President, Digital Transformation, Marathon Petroleum Corporation

Roshini Gutierrez
Director, Strategy & Performance, Par Pacific Holdings

Margarita Panzer
Director, Enterprise Change Readiness, Marathon Petroleum Corporation

Stephan Blasilli
Director, LEAN, Business Process Excellence, Sustainability & Innovation, EDP Renewables

RETAIL, CPG, TRAVEL & HOSPITALITY:

Carolyn Lum
Vice President, Operational Excellence, Philip Morris International

Ashish Gupta
CFO North America, Hygiene, Reckitt

Ruben Del Toro
Director, Kaizen Promotion Office, Signature Aviation

Janice Durant
Director, Continuous Improvement and Project Management, Newell Brands

Sidra Tufail
Director Operations Customer Service Latin America & Canada, Philip Morris International

Amol Dharmadhikari
Vice President Operational Excellence, Expedia Group

Ananth Krishnan
Director - Tech To Value, Land O’Lakes

Sasan Sadr
Director, Enterprise Continuous Improvement, Ulta Beauty

Patrick Gong
Senior Director of Digital Finance Transformation, Campbell Soup Company

Hillel Lehmann
Vice President and Head of Transformation & Long Term Strategy, Nestlé Health Science

2024 Sponsors

• Abbyy
• Agile Dream Team
• Apty
• Bizagi
• BusinessOptix
• Docufree
• EdgeVerve
• Explic8
• EY
• GBTEC
• HalfSerious
• Hyperdrive Agile
• IBM
• IQPC
• Kaizapp
• KPMG
• Lean Competency System
• McKinsey Transformation
• MEGA International
• Mindzie
• Minitab
• Neon Partnerships
• Nintex
• OpusWorks
• Proggio
• Reinvigoration
• RRD GO Creative
• SAP Signavio
• Sensei Labs
• Shibumi
• Siemens AG
• Simon-Kucher
• Skan
• SS&C Blue Prism
• ValueBlue