Patient & Staff Experience Summit 2025 | BII | 12 February 2025 | TBA, Los Angeles, CA – USA

In today’s rapidly evolving healthcare landscape, the transformative shift toward healthcare consumerism underscores the growing importance of both patient and staff experiences.

Patients now expect personalized, transparent, and responsive care, viewing themselves as empowered consumers. Simultaneously, healthcare staff seek supportive, engaging, and fulfilling work environments. Recognizing this, we are excited to bring together healthcare leaders, innovators, and practitioners for the event.

2025 Speakers

Thomas G. Howell, MD
Vice Chair, Patient Experience, Medical Director, Con-OB GYN, Mayo Clinic

Vishal Bhalla
SVP, Chief Experience Officer, Market CHRO, Advocate Health

Aphriekah DuHaney-West
Senior Vice President, Area Manager, Kaiser Permanente

Dr. David Weisman
Chief Experience Officer, NYC Health + Hospitals/Queens

Courtenay Bruce
Associate Chief Experience Officer, Houston Methodist Hospital System

Lara Burnside
Co-Founder, Chief Experience Officer, CSE Leadership, LLC

Jeremy Segall
Assistant Vice President, Quality and Safety, System Chief Wellness Officer, NYC Health + Hospitals

Natalie Zuniga Georgy
Senior Consultant, System Patient Experience, Houston Methodist Hospital System

Kathleen Denton
Director, Patient Experience, MD Anderson Cancer Center

Hillery Smith Shay
Chief Marketing & Experience Officer, SVP Communications, Children’s Minnesota

Dr. Natasha Milatovich
SVP, Chief Human Resources Officer, AltaMed Health Services

Marion Moore
National Director of Patient Experience Improvement and Strategy, CommonSpirit Health

Hanna Song, Ph.D.
Senior Vice President and Chief Diversity, Equity, and Inclusion Officer, Children’s Hospital Los Angeles (CHLA)

Dr. James Merlino
Executive Vice President and Chief Innovation Officer, The Joint Commission

Jennifer Purdy
Executive Director, VEO CX Tools and Implementation, Veteran Experience Office: Department of Veterans Affairs

Edison Bond Jr
Chief Patient Experience Officer, St. John’s Episcopal Hospital

Lisa Griffin
Chief Consumer Officer, University Hospitals

Megan Gillespie
Chief Executive Officer, Sutter Santa Rosa Regional Hospital

Amy Searls
Chief Experience Officer, Prime Healthcare

Joan Pendergast Cox
Chief Experience Officer, Yuma Regional Medical Center

Stephanie Bayer
Senior Director, Patient Experience, Cleveland Clinic

Neema Tan
System Director, Consumer Experience Analytics, Memorial Hermann Health System

Maria Fernandez, MHA, CPXP
Director of Patient Experience - System Services, Emory Healthcare

Dr. Patricia M. Kenney
Executive Director of Patient Experience & Clinical Engagement, Tallahassee Memorial HealthCare

Dana Beckton
Chief Diversity & Inclusion Officer, Sutter Health

Cassandra Crowe
Chief Experience Officer, Sharp HealthCare

Elena Cardenas
Manager of Consumer Insights, Sharp HealthCare

Thomas Tull
VP, Chief Experience Officer, Ballad Health

Linda MacMaster
Vice President, Brand, Content and Creative Strategy, Providence St. Joseph Health

Kelly Johnson
SVP Patient Care Services, Chief Nursing Officer, Children’s Hospital Los Angeles

Helen Haskell
Former Co-Chair | President, World Health Organization’s Patients for Patient Safety Advisory Group | Mothers Against Medical Error and Consumers Advancing Patient Safety, USA

Mindy G. Spigel
MSN, CPXP, TEDx Speaker, Author

2025 Partners

PLATINUM PARTNER:
• Curam

HEALTHCARE TRANSLATION PARTNER:
• Pocketalk

STARTUP PARTNER:
• Kezava

MEDIA PARTNERS:
• Events Notification
• CN1699 Media
• Healthy Simulation
• MedEdge