Perfecting the Digital ‘Front Door’ 2022 | Connected Customer | 22 March 2022 | Webinar

For a long-time identity verification and access management were undervalued as a key pillar of the perfect customer journey. To deliver a frictionless experience, companies must streamline the complexities of identity verification across all channel types by ditching username-password login experiences. Join our panel of experts to understand how to revolutionise your authentication strategy and deliver a future free from ‘forgot your password’ loops.

Discussion
• Understanding the paradigm shift in authentication technology: are passwords the ultimate lose-lose?
• How should companies balance the tension between friction-free and security?
• Controlling consumer perceptions of the brand in digital channels: making every interaction count
• Which brands are setting the gold standard in fast authentication journeys?
• Rip-out or piecemeal: what’s the most efficient way to replace legacy flows?
• Solving the puzzle of infrequent users: does one size fit all?
• Speed of deployment and ease of management: evaluating potential paths of execution
• Expect the unexpected: building identity and access management flows that can evolve with the business
• What could authentication journeys of the future look like?

2022 Speakers

PANELIST:

Philip Bonhard
Head of Design – Fraud & Security, Lloyds Banking Group

Ravi Purohit
Associate Director, Products , Rakuten

Robin Smith
CISO, Aston Martin

Mary Writz
VP Product Management, ForgeRock

2022 Sponsor

• ForgeRock