Perils and Promise: Retail Banking in the New Rising Rate Cycle 2022 | Simon-Kucher & Partners | 31 March 2022 | Webinar

Interest rates are rising, signaling opportunities for margin expansion. However, banks are standing on unstable ground as heightened competition, sensitivity to bank fees, elevated digital expectations, and evolving banking behaviors challenge old ideas and traditional revenue centers.

In this webinar we address what is different about this rising rate cycle, and how retail banks should respond to ensure margin expansion and growth.

Key Takeaways:
• Dive into Data - As banking behaviors change, sometimes in dramatic and unexpected ways, banks must be able to respond with precision and speed. We offer an accessible, systematic approach to extract useful insights from transactions data.
• Precision Pricing - Mastery over customer elasticities and precision pricing will determine the extent a bank can take aggressive, surgical actions to lower or increase rates in response to market conditions.
• Acquisitions, Retention & Churn - Understanding how customers think, make decisions, and act is the key to higher acquisition and conversions on digital channels, churn management and retention.
• Relationship Matters - Banks who are not practicing customer-relationship optimization to identify and reward the most promising customers must begin to do so: 80% of banks will depend on selling to existing customers for future growth.

2022 Speaker

Rohan Shah
Senior Director, Simon-Kucher & Partners