Powering Service Level And Operational Efficiency Breakthroughs 2022 | OpenGov Asia | 31 August 2022 | Mandarin Oriental, Singapore, 5 Raffles Ave, Singapore 039797

Digital investments made before 2020 undoubtedly allowed many financial institutions to rapidly respond to a VUCA operating environment after COVID-19 struck. The “transition to digital” was based on what institutions believed the future of client contact would be and was validated in a post-pandemic world.

While business continuity was a welcome outcome, an important lesson is the industry’s exceptional adaptability and leaders’ perceptions of past and future transformation efforts. The agility and speed of the pivot raise hopes for quicker responses in the future.

Delivering optimised and creative digital user experiences in today’s financial services firms is a business necessity – but cannot be done with yesterday’s technologies, outdated organisational techniques, and legacy infrastructure.

Artificial Intelligence for IT operations (AIOps) platforms are critical components of a contemporary digital infrastructure in the FSI. They improve IT operations with analytics and machine learning to assure constant reliability, high performance and security. AIOps takes data from numerous IT operations platforms and uses AI/ML analytics to detect and respond to issues in real-time.

A survey of financial services businesses revealed that 88% of respondents indicated “AIOps as highly crucial for the future of IT operations.”

Let go of legacy infrastructures to get ahead in financial services! What you will get out of this session is how to:
• Embolden the future of IT operations through adapting
• Focus on KPI, business insights, and customer experiences with observability
• Modernise and improve visibility across the organisation
• Innovate with automation, operational intelligence, and AI/ML
• Mitigate and detect issues before occurring

Who Should Attend
• Chief Information Officers
• Chief Technology Officers
• Chief Data Officers
• Chief Operations Officers
• Directors/Heads of IT
• Directors/Heads of Infrastructure
• Directors/Heads of Operations
• Directors/Heads of Risk Management

2022 Speakers

Pravat Sutar
Vice President - Data Archictect, Great Eastern Singapore

Ravi Bedi
Head & Practice Lead, AI-Led Solutions, NEXT Solutions, NCS Group

Mohit Sagar
CEO & Editor-in-Chief, OpenGov Asia

Phillip Wu
Director, APEX Solutions, Dell Technologies

2022 Sponsors

• NCS
• Dell Technologies
• OpenGov