Process Transformation & Continuous Improvement Roadshow 2024 - Sydney | Public Sector Network | 8 April 2024 | Novotel Sydney Central, 169/179 Thomas St, Haymarket NSW 2000, Australia

Join this roadshow, a groundbreaking conference across NSW, ACT and VIC focusing on government innovation and efficiency. Explore proven strategies for operational excellence, ensuring faster value delivery while managing risks and costs. Stay ahead in the dynamic landscape of emerging technologies like AI, learning how to implement them safely with real outcomes and KPIs.

Specifically, dive into the realm of mixed autonomy & empathy in service delivery, witnessing how AI enhances effectiveness while preserving a human-centric approach.

People You’ll Meet:
Chiefs, Directors, Heads, Managers, Leads of:
• Case Management
• Data / Analytics
• Claims
• Continuous Improvement / Process
• Operations
• Information Management
• Digital
• Governance / Regulation

Benefits of Attending:
• Explore innovative approaches to sustaining and supporting continuous improvement.
• Discover how emerging technologies drive efficiency and innovation while minimising risks.
• Learn from real-life case study examples shared by Public Service leaders within Australia.
• Connect with industry experts and peers to build a valuable network for ongoing collaboration.

Discussing the Most Current Topics:
• Process & Operational Excellence
• Employee Experience
• Data Fabric & AI
• Continuous Innovation
• Process Automation
• Agility
• Citizen Outcome
• Speed To Value

2024 Speakers

Kate Carruthers
Chief Data & Insights Officer, UNSW

Tim Eckersly
Chief Technology Officer, NSW Health Pathology

Margot Mains
Chief Executive Officer, Illawarra Shoalhaven Local Health District