Public consultation meeting on the EIB Group's Complaints Mechanism 2017 | European Investment Bank | 29 June 2017 | EIB’s Brussels Office (3rd floor) , Rond-Point Schuman 6, 1040, Brussels
Venue
EIB’s Brussels Office (3rd floor)
EIB’s Brussels Office (3rd floor) , Rond-Point Schuman 6, 1040, Brussels
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| Event Date |
Thu Jun 29 BST (over 7 years ago)
In your timezone (EST): Thu Jun 29 12:00am - Thu Jun 29 12:00am |
| Location |
EIB’s Brussels Office (3rd floor)
Rond-Point Schuman 6, 1040, Brussels |
| Region | EMEA |
Details
The EIB Complaints Mechanism Principles, Terms of Reference and Rules of Procedure provides members of the public who are, or feel, affected by the Bank's decisions, actions or omissions with a comprehensive tool enabling an alternative and pre-emptive resolution of disputes.
The current EIB Complaints Mechanism Policy was approved by the Board of Directors on 2 February 2010 following a public consultation that took place in 2009. Article 5.3 of the Policy stipulates that the EIB endeavours to periodically review its Complaints Mechanism.
The public consultation process seeks to solicit views and input from a wide array of stakeholders that can bring valuable expertise to the review which is expected to be finalised at the end of 2017.