Qualtrics X4 Summit 2018 | Qualtrics | 6 March 2018 | Calvin L. Rampton Salt Palace Convention Center, 100 S W Temple, Salt Lake City, UT 84101, USA

CUSTOMER EXPERIENCE AT X4
Learn the strategies and tactics used by the world’s most iconic loyalty brands to create brilliant customer experiences, deliver CX programs that drive revenue, and drive unshakable loyalty from customers. X4 features two days of mainstage, breakouts, and workshops tailored specifically for CX business leaders. From executive-level forums focused on strategy and change management, to practitioner-level workshops and trainings, X4 provides the content, thought leadership, industry analysts, and brands from all the top CX conferences, and packs them into one can’t-miss event.

2018 Speakers

Earvin "Magic" Johnson
President of Basketball Operations for the Lakers

Arianna Huffington
Founder, Huffington Post CEO of Thrive Global

Lin-Manuel Miranda

Tony Hawk
Skateboarding Legend and Community Activist

Angela Duckworth
NYT Best-Selling Author, Grit

Liz Wiseman
NYT Best-Selling Author and Top 10 Leadership Thinker

Shawn Achor
Happiness Expert and NYT Best-Selling Author

Dr. Peter Lovatt
Delightfully Irreverent, Dance Psychologist

Alex Honnold
Professional Rock Climber, First El Capitan Free-solo

Summer Sanders
Two-time Olympic Gold Medalist

Maxie Schmidt-Subramanian
Forrester Research

Luis Angel-Lalanne
VP, Customer Listening, American Express

Brooke Orr
Director, Talent Solutions, The Coca-Cola Company

Gal Zauberman
Experience Psychology, Yale School of Management

Carey Kolaja
Chief Product Officer, Citi

Clair Kettler
Customer Insights/Strategy, Anthropologie

L. David Kingsley
VP, Global Strategy / People Analytics, Salesforce

Bruce Temkin
CEO, Temkin Group

Faith Adams
Customer Experience, Forrester Research

Michael Murakami
Research, Airbnb

Shannon Knapp
CMO, Leading Hotels of the World

Tom Osmond
Head of HR Platforms, Blackrock

Joel Flory
CEO, VSCO

Patrizio Spagnoletto
VP, Subscriber Acquisition, Hulu

Kim Scott
Former Apple & Google, Radical Candor, Inc.

John Goodwin
VP, Global Customer Care, MasterCard

Mario Callegaro, Ph.D.
Principal Research Scientist, Google

Ashmeed Ali
Head of Market & Brand Research, Buzzfeed

Jeremy Andrus
CEO, Traeger

Deena Oden
Director of People Analytics, Walmart

Conor Higgins
Research & Analysis, Manchester United

Shivam Srivastava
Associate Partner, McKinsey

Charles Wilson
Product Insights, New Balance

Davis Smith
CEO, Cotopaxi

Jill Burnett
Market Research, Michelin

Allison Windon
Global Director, CX, Allianz

Jake Reid
President, Sporting KC, Major League Soccer

Corina Kolbe
Director, Learning & Dev, Zillow Group

Jessica Wong
Market Research, CBS Interactive

Dennis Gullotti
Director of HBS Publishing, Harvard

Zara Logue
Director, Product & Strategy, Simple

David Boyle
VP of Strategy and Insight, MasterClass

Danny Kourianos
SVP, Marketing, Rakuten

Fabienne Chemin
Feedback, Rankings & Data, INSEAD

Brad Moon
Director of Customer Experience, Dish

Dan Bonilla
Director of People Analytics, NBA

Audrey Looker
SVP, Kantar TNS

Megan Burns
CEO, Experience Enterprises

Damion Chatmon
Emerging Technology, Cleveland Cavaliers

Jeremy Kasle
Human Capital Analytics, Blackrock

Angelo Sasso
Director of Cust. Insights, Leading Hotels of the World

Max Brawer
Head of People Analytics, Buzzfeed

Nir Eyal
WSJ Bestselling Author, Behavioral Designer

Beth Vaade
Qualitative Research, Madison MSD

Sean Cameron Ph.D.
Behavioral and Data, Scientist, Caterpillar

Larry Vincent
Chief Branding Officer, United Talent Agency

Jacob Morgan
Best-Selling Author, The Future Workplace

Catherine Lilly
Sibson Consulting, Emeritus, University of Michigan

Laura Winn
VP, Kantar TNS

David Radloff
Co-founder and Partner, Clarity Campaigns

Ross Mecham
Director of Org Development, Virginia Tech

Scott Ahlstrand
ALA Consulting Group, University of Michigan

Kristin Pedersen
Equity and Engagement, Iowa City Schools

Valerie Mattson
Business Consultant, Cleveland Cavaliers

Marty Klubeck
Product Manager, University of Notre Dame

Kingsley Botchway
Dir. of Equity & Engagement, Iowa City Schools

Bryce Lake
Head of Fan Experience, BYU Athletics

Babette Lazarus
Senior Executive Director, Trusted Media Brands

Karen Armstrong
Senior Consultant, Salvation Army

William Tincup
President, Recruiting Daily

Constanza Tolosa
Director of Customer Service, Banco Davivienda

Jonathan Ruchman
Sr. Director of CX, Brookdale Senior Living

Cynthia Quezada
Customer Experience, First Data

Kyle Groff
Ph.D, I-O Psychologist, Qualtrics

Ben Granger
Ph.D., I-O Psychologist, Qualtrics

Sarah Marrs
Employee Feedback, Qualtrics

Julianna Holterhaus
PhD, Decision Sciences, Qualtrics

Steve Bennetts
I-O Psychologist, Qualtrics

Gunnar Schrah
Ph.D., I-O Pyschologist, Qualtrics

Erik Anderson
Former SVP GfK Customer Research, Qualtrics

Dennis Sorensen
Vertical Specialties, Qualtrics

Carol Haney
Principal Data Scientist and Methodologist, Qualtrics

Michael Hooper
Banking Subject Matter Expert, Qualtrics

Daan Lindhout
Head of UX
Qualtrics

Milind Kopikare
Conversations Platform, Qualtrics

Steven Snell
Princeton Ph.D., Market Research, Qualtrics

Franck Sarrazit
Ph.D., Brand Experience, Qualtrics

Luke Williams
NY Times Bestselling Author, Head of CX, Qualtrics

Dave Vanette
Stanford Ph.D., Survey Methodologist, Qualtrics

2018 Sponsors

GOLD:
• Bain&Company
• Kantar TNS
• Ugam
• Adobe

SILVER:
• Walker
• CX Solutions
• TANGO Card
• J.D. Power