Quantum LEAP 2025 | 25 February 2025 | Hilton Phoenix Tapatio Cliffs Resort, 11111 N 7th St, Phoenix, AZ 85020, USA

Why Attend?

Meet Your Community:
• Connect with cross-industry peers and learn how other organizations like yours are innovating in digital and driving adoption of customer-centric insights.

Find Inspiration:
• Gain key insights as top speakers share visions of the future as well as how they built best-in-class journeys.

Get Hands-On Training:
• Strengthen your knowledge of the Quantum Metric technology as you get in-person instruction from platform experts.

Enhance Your Digital Experience Ecosystem:
• Amplify your investment by spending time with our partners in VoC, customer feedback, experimentation, CDP integrations, and cloud solution providers.

What You’ll Talk About

Innovation & AI:
• Join these sessions to hear from industry thought leaders who will share key trends and cutting-edge technologies shaping the future of digital work.

Digital Optimization:
• The best organizations know you’re never done improving. Hear from product leaders about their approach to making what works even better.

CX Diagnostics:
• Discover how to effectively monitor and diagnose issues within the customer journey. Learn how to identify pain points, implement solutions, and track key performance indicators (KPIs).

Adoption & Empowerment:
• Learn best practices for driving platform adoption, fostering internal champions, and empowering teams.

The Future-Proof Tech Stack:
• Delve into strategies for building a resilient, scalable, and adaptable tech infrastructure by integrating Quantum Metric.

Why QMU?

Learn:
• Quantum Metric experts will guide you step-by-step through a variety of common use cases.

Engage:
• Instead of passively listening to a recording, get hands-on experience and ask your questions during the live instruction.

Assess:
• Take stock of where you were before the session, and what you’re able to take home with the guaranteed learning from each session.

Practice:
• Put the skills you pick up to use before you leave LEAP, share what you've learned with your colleagues and implement better practices in your QM subscription.

2025 Speakers

Tom Malowney
Digital CX/EX Measurement Director, U.S. Bank

David Campanella
Director of Marketing Acquisition Strategy & Analytics, Invitation Homes

Jeff Phillips
Director of Customer Experience and Services, American Medical Association

Nathan Wilson
Director, Head of Digital Data and Analytics, M&T Bank

Peter Flannery
Senior Digital Analytics Manager, M&T Bank

2025 Sponsors

TITLE SPONSOR:
• Google Cloud

GOLD SPONSOR:
• AB Tasty