Re-imagining Contact Centre Automation Summit (2nd Edition) 2023 | Group Futurista | 10 October 2023 | Virtual

Everyone is busy. Ask the contact center staff. This is because agents and clients lead hard lives and want to save time anytime, anywhere. Contact center managers are particularly interested in these efficiencies. Your contact center is the agent who can best help your customers. "Help" is the keyword because contact centers often serve as the first point of contact and can build loyalty. And support is at the heart of this trend in the contact center or call center industry.
Customers are getting smarter and more independent. This often means that only more complex issues reach the contact center. Agents also need to adapt to changes in a contact center or call center technology and quickly access data from CRMs. The ability to quickly discover and collaborate on available resources is built into agents' desktops. It is for businesses to provide services to their customers.
Is your contact center growing? According to the report, the global contact center market size in 2020 was approximately $339.4 billion was approximately $339.4 billion. By 2027, the industry is expected to be worth $496 billion*.