Reinvention Retail Conference 2019 | British Retail Consortium | 21 May 2019 | Ect.Venues Monument, 8 Eastcheap, London EC3M 1AE, UK

WHY ATTEND?

FUTURES ZONE | EXPERT PRESENTERS | CROSS-INDUSTRY PANELS | INTERACTIVE WORKSHOPS | ROUNDTABLES

ADD VALUE THROUGH TECHNOLOGY
• Explore how retailers are harnessing different technologies to add real value to their operations and customers, and what this could look like for your business

BOOST YOUR CUSTOMER LOYALTY
• What do consumers really want from retailers? Understand the modern shopper and how you can effectively engage with them to boost brand reputation and loyalty

CREATE OUTSTANDING CUSTOMER EXPERIENCES
• Identify how you can create unique, smart and memorable experiences at each stage of your customer journey, both in-store and online

LEVERAGE THE POWER OF YOUR DATA AND ANALYTICS
• Find out how you can use your business and customer data to understand and respond to what your customers really want and need

PREPARE YOUR FUTURE WORKFORCE
• Understand why and how you should upskill your workforce to adapt to, and gain competitive advantage, in our fast-changing and increasingly tech-driven industry

2019 Speakers

Martin Newman
The Customer Experience Champion

Alastair Stirling
Industry Head, Retail, Google

Katy Clark
Client Partner, Facebook

Martin Francis
Customer & Digital Director, Karen Millen/coast

Sezin Tumer
Global Principal Retail Innovation, Vodafone

Frances Bishop
Founder, The Pud Store

Andrew Busby
Founder & Ceo, Retail Reflections

2019 Partner

• Retail Gazette