Remote Working Summit 2019 | Customer Contact Strategies | 5 March 2019 | Hilton Park Cities, 5954 Luther Ln, Dallas, TX 75225, USA
Venue
Hilton Park Cities
Hilton Park Cities, 5954 Luther Ln, Dallas, TX 75225, USA
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| Event Date |
Tue Mar 5 CST - Wed Mar 6 CST (almost 6 years ago)
In your timezone (EST): Tue Mar 5 9:00am - Wed Mar 6 6:00pm |
| Location |
Hilton Park Cities
5954 Luther Ln, Dallas, TX 75225, USA |
| Region | Americas |
Details
Remote working is a mature, market-leading staffing and employee satisfaction strategy that delivers incremental benefits to businesses.
Common returns include:
• Long-term reductions in capital and operating expenses related to real estate
• Millennials view remote working as a high demand benefit
• 200% increase in applicant flow
• 20-40% improvement in employee retention
• 25% increase in employee satisfaction
• 25% improvement in attendance
• 20% increase in productivity
• 20% improvement in intraday staffing
Who Should Attend?
Stakeholders responsible for the way that work gets done at the VP, Director or Senior Manager level:
• Strategic Planning
• IT/Telecom Leaders
• Operations
• Performance Support
• Learning & Development
• Human Resources Leaders
• Heads of Telecommuting Offices
• Work Force Managers
Speakers
2019 Speakers
Charlie Falco
Vice President Customer Service, Verizon Wireless
Shannon Clark
Principal Consultant Telecommuting, BCBS of TN
Kevin Babb
Vice President Customer Care, American Cancer Society
Cindy Adkins
Vice President Customer Care, Cardinal Health
Doug Ward
Vice President Customer Care, Comcast
Keith Brender
Vice President Retention Services, Academic Partnerships
Kay McRay
Director Service Delivery, Technology, American Express
Shauntel Lizzarazo
Director, Jet Blue
Michele Rowan
President, Customer Contact Strategies
Tiffany McDonald
Director Talent Onboarding, Unum
Dan Smitley
Director Workforce Management, World Travel Holdings
Eduardo Garcia
Alternative Worksite Program Manager, Best Western
Johnny Velazquez
Senior Manager, Medtronic
Mike Riggs
Director Customer Service, Verizon Wireless
Angela Pease
Senior Manager, Hagerty Insurance
Amy Klitzke
Senior Manager, Customer Experience, Target
Nancy Wagner
Senior Consultant Strategy, Cardinal Health
Judith Rodriquez
Vice President and General Manager, Arise
Megan Nau
Vice President, Furst Person
Melissa Pollock
Customer Success Officer, AmplifAI
Alan Hubbard
Chief Operating Officer, NTI
Manny Ladis
CEO and Founder, Dizzion
Todd Smith
Vice President,Noble Systems
Terry Rynholt
Managing Director, Teleperformance
Sponsors & Partners
2019 Sponsors
• Furst Person
• AmplifAI
• NTI
• Dizzion
• Noble Systems
• Teleperformance