Retail Banking & Payments Forum 2022 | Aite-Novarica Group | 6 December 2022 | Virtual Event

Rapidly changing consumer behaviors and priorities are here to stay. Experience quality and convenience outweigh localization in retail banking and payments today. Most customer interactions happen via digital channels. Customers are experiencing financial uncertainty, leading to widely varying use of credit and increased risk of default. 

Banks historically focused on stability, scalability, and predictability. Now, they find themselves unprepared for the current market, with no “new normal” on any horizon. Instead, the strongest institutions build flexible processes and business models to meet customers where they are and deliver exceptional service in a dynamic environment. 

Now is the moment to turn this challenging reality to your advantage and not let it become an outsized risk.

Join Aite-Novarica Group Retail Banking & Payments experts, executives from leading financial institutions, and innovative solutions providers to learn what actions banks can take to serve customers exceptionally well—and profitably—amidst disruption.

Why attend?

Straight talk on what’s working and what isn’t from leading financial services providers, analysts, and technology companies
Insights from original research on changing customer needs and behaviors, all exclusively focused on banking institutions

Visibility into how banks can learn from fintechs and other disruptors

Perspectives on which technology investments to prioritize in 2023 

Who Should Attend:
Senior-level banking executives and financial industry leaders, including leading technology providers, focused on banking and payments technology innovation and user experience enhancements, customer onboarding, and the growing role of fintech companies and what is necessary to meet new customer expectations around money management, payments, and lending. Titles include customer experience officers, digital banking executives, heads of retail banking, chief credit officers, heads of experience design, payment executives, product development executives, CX managers, and omnichannel managers.

2022 Speakers

David Anderson
Co-ceo and Founder, Karta

Sumeet Bhalla
Svp Consumer Banking, Penfed Credit Union

Chris Barlow
Vice President Digital Channels, Union Savings Bank

William Bondar
Head of Debit, Prepaid, Digital Wallet & Emerging Payments, Wells Fargo

Marthijn Brouwer
Customer Journey Expert, Ing

Chris Craver
SVP, Valley National Bank

Amyn Dhala
Chief Product Officer, Brighterion, a Mastercard Company

Helena Forest
Head of Product, Emea Marketplace Solutions, Jpmorgan Chase

Lance Homer
Global Head of Digital Payments and Banking Ecosystem, Equinix

Katrin Kaurov
Ceo, Frich

Daniel Kornitzer
Chief Business Development Office, Paysafe

Michael Kortering
Chief Credit Officer, Skopos DBA as SpringLight Financial

Frida Leibowitz
Co-founder & Ceo, Debbie

Claire Melling
Portfolio Manager, Bank of Apis, Natwest Group

Gaurav Mittal
EVP, Ethoca

Thomas Novak
Vp/chief Digital Officer, Visions Federal Credit Union

Anthony Peculic
Head of Baas and Cards, Cross River

Sebastian Reeve
Global Financial Services Evangelist, Nuance

Dave Richardson
Senior Manager, Fraud Deposit Products, First National Bank Omaha

Chris Rigoni
Senior Managing Director, Head of Enterprise Payments, Baas Sales and Implementation, Webster Bank

Stefan Stignäs
Head of Exploratory Banking & Strategic Partnerships, SEB

Paul Tidwell
Managing Director, Financial Services, Projekt202

Matt Tollerton
SVP, Director of Digital Strategies and Customer Experience, Central Bancompany

Brent Whittington
Cyberfraud Executive Advisor

Bill Zielke
CMO, BitPay

MODERATORS:

David Albertazzi
Director, Retail Banking & Payments Practice, Aite-novarica Group

Francisco Alvarez-evangelista
Advisor, Aite-novarica Group

Ariana Moore
Advisor, Aite-novarica Group

Thad Peterson
Strategic Advisor, Aite-novarica Group

David Shipper
Strategic Advisor, Aite-novarica Group

Ron van Wezel
Strategic Advisor, Aite-Novarica Group

Stewart Watterson
Strategic Analyst, Aite-novarica Group

2022 Sponsors

PLATINUM SPONSORS:
• Brighterion mastercard
• ethoca
• Equinix
• Nuance