Rethink Innovate Deliver 2017 | International Quality & Productivity Center | 12 September 2017 | Marina Bay Sands 10 Bayfront Avenue 018956, Singapore

How adept are we, as businesses, in meeting and matching the heightened expectations of our digital-savvy customers?

Delivering great customer-experience (CX) is and will never be an easy task. Our customers are changing and it is imperative to stay ahead of the game. Transitioning into a customer-centric organisation in every aspect will be the winning key to increasing market shares and maintaining competitiveness. With that in mind, the summit this year will feature 60+ CX industry leaders taking the stage to share best-in-class CX strategies including demonstrating CX ROI, building a customer-first digital ecosystem, unfiying CX across the organisation, enhancing the brand expereince, structuring your VOC programs and more!

Spanning 4 days with a series of impactful discussions lined-up, Attend the 5th Annual Customer Experience Management Asia Summit for inspirations on strategising the next step of your digital-enabled, customer-centric journey.

Troy Barnes
Chief Customer Officer
Bank Simpanan Nasional

Adam Geneave
Vice President - Customer Experience
Wyndham Vacation Resorts Asia Pacific

Philipp Gockel Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric

Dominic Hoffmann
Chief Customer Experience Officer
Lazada Malaysia (Alibaba Group)

Frank Yazd
Head of Client Services Asia Pacific Operations
Societe Generale

Jet Choy Jet Choy
Director, Head of Digital Experience & Design Singtel
Amit Pradhan Amit Pradhan Account Director Oracle Corporation

Akira Mitsumasu
Vice President, Marketing & Strategy Japan Airlines

Nicolas Payen
Founder Future Economy Studio

Vinod Muthukrishnan
CEO CloudCherry
Douglas Lim Douglas Lim
Head of Customer Service & Logistics Operations Midea Group

Simon Davies
Vice President, Dynamics Microsoft Asia

Steve McArthur
Former Regional Head of Customer Success CXA Group

John Epok Pascual
Head of Customer Service Operations Circles.Life

Luca Griseri
Head of Loyalty Ipsos

Jonathan Hwa J
Regional Head of Customer Experience ZALORA Group

Nikolay Novozhilov
Head of Digital Product NTUC Link

Bartosz Demczuk \
Consulting Director Comarch

Dr. Alok Bharadwaj Dr. Alok Bharadwaj
Former Vice President Canon Singapore Pte Ltd

Stan Bilinski
Director Digital Strategy APAC Lead Takeda

Craig DeLarge
Head of Digital Acceleration, Emerging Markets Takeda Pharmaceutical Company

Jonathan Ye Head of Digital & Social
Huawei Technologies

Venkatesh Subbaraman
Regional Chief Operating Officer ANZ

Alp Altun
Executive GM Transformation & Customer Operations - Asia IAG

Raju Nair
MD & Regional Head Customer Journey Experience DBS Bank

Rainbow Cheun
Head of Social Salesforce

Enrique Pinilla
Digital Marketing & eCommerce Leader Asia 3M

Erik Hermans
Global Head of Digital & Cx Giant Bicycle

Soon Yong Koh
Vice President, Sales, Asia Vision Critical
Keya Chaturvedi
Trend Research Manager

Keya Chaturvedi
Trend Research Manager DHL

Ian Wilson
SVP, Hotel Operations
Marina Bay Sands

Jian Sern Loo
GM Customer Experience & Process Improvement
Hong Leong Bank

Yaniv Reznik
Chief Product Officer & SVP, Customer Success
Nanorep

Luke Cream
Customer Experience Leader Asia
3M

Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited

Su-Ann Teh
Head, Strategic Planning - Customer Experience & Analytics
Hong Leong Bank

Afeef Hussain
Regional Director of Training. Development & Quality Assurance
Lux* Maldives

Manik Nangia
Director Marketing & Chief Digital Officer
Max Life Insurance

Philipp Kristian
Innovation Strategist & Author
The Trust Economy

Wendy Hogan
CX & Marketing Transformation & Strategy Director
Oracle

Young Kim
Partner, Executive Creative Director
Prophet

Marc McAllister
VP & MD International Sales Markets
Harley-Davidson Motor Company

Ahmed Gharawi
Saudi Telecom Company

Peter Fulcher-Meredith
Director. Communication & Strategy
Freeman XP

Alessandro Duri
Regional Director of Operations
Zalora

Marianne Køien Paulsen
Director, Customer Experience Management
Confirmit

Bill McMurray
Managing Director, Asia Pacific & Japan
qualtrics

Vaasu Gavarasana
Head of Digital
IAG Asia

Stamford Low
Head of Customer Service
M1

Michelle Choo
Director Customer Experience
Singtel

Claire Sporton
VP Customer Experience Management
Confirmit

Michelle O'Neill
Senior Creative Strategist, Singapore
FreemanXP

Maz Amirahmadi
CEO ABN Impact

Niamh Bryne
Head of Customer Experience APAC & EMEA
Citi

Dave Ong
Head of Passenger Service
SMRT

Sandeep Maheswari
IT Director – Medical Devices ASPAC
Johnson & Johnson

Rebecca Eclipse
Chief Customer Officer
Globe TelecomNicco Tan
VP Relationship Marketing & Social Media
Resorts World Genting

David Oliver
Director of Client Insight
Aon Center for Innovation and Analytics (ACIA) Singapore

Eleanor Jones
Director of Digital & Customer Leadership
The Coca-Cola Company

Gerald Ang
Director of Marketing & Communications
Discovery Networks Asia Pacific

Tom Hogg
Regional Managing Director APAC
Digitalist Group

Sami Ammous
Managing Director, ASEAN
Avaya

2017 Sponsors

Microsoft

IBM

Oracle

Salesforce

Thought Leader Sponsors

ABN Impact

Vision Critical

Digitalist Group

Ipsos

Nanorep

Plus Alpha Consulting

Prophet

Wavecell