Senior Retail Banking Forum 2023 (C) | Indiana Bankers Association (IBA) | 14 September 2023 | Indiana Bankers Association, 8425 Woodfield Crossing Blvd Suite 155E, Indianapolis, IN 46240, USA
Venue
Indiana Bankers Association
Indiana Bankers Association, 8425 Woodfield Crossing Blvd Suite 155E, Indianapolis, IN 46240, USA
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| Event Date | Thu Sep 14 EDT (about 1 year ago) |
| Location |
Indiana Bankers Association
8425 Woodfield Crossing Blvd Suite 155E, Indianapolis, IN 46240, USA |
| Region | Americas |
Details
The Topics for each session will flow based on feedback from participants in the forum group. As necessary, subject matter experts will be brought in to cover specific issues and topics based on responses from forum members.
Possible Forum Topics
• Building a Retail Banking Branch and Culture
• Current Challenges with Growing the Retail Branch
• Performance Management: Metrics, Scorecards, Contracting for Improvement
• Business Development: Increasing the Pipeline, Small Business Strategies, Protecting Key Customers
• Improving and Maximizing the Customer Experience
• Employee Engagement and Development
• Emerging Products and Services
• Generating Revenue: Value Added, Cross Selling, Non-Interest Income, On-Boarding and Re-Boarding
• Balancing Regulatory and Compliance with Generating Revenue
Speakers
2023 Speaker
Dianne Barton
President of Performance Solutions