Service Desk Forum 2024 | Insight Events Sweden | 18 March 2024 | TBA, Stockholm, Sweden

What will the future of support look like? Is it both preventative and preventative where humans and AI work in harmony with each other? We are currently in a very exciting development phase in terms of service and support. Both in terms of how we handle AI and advanced analyzes of all cases that come in to support. But also how we act in this new landscape with our skills and leadership. How do you create the conditions for the employees to be able to meet the customer in the best possible way while at the same time creating a culture-driven support where the employees develop and have fun at work.

Some questions that we will address during this year's conference are:
• Hybrid leadership – what does it really mean to work and lead in a hybrid environment?
• How should we think about ChatGPT - opportunity or challenge?
• Support heroes are security heroes – how to think about cyber threats and intrusions?
• Can humans and the future's advanced AI work together?
• How do you create a culture-driven support with high commitment among employees?

Don't miss the opportunity during the conference to listen to those who have in practice started the transformation to future-proof their service desk and support. Book your place at the year's most important event already today, where you have the opportunity to socialize with colleagues in the industry, decision makers and leading experts.

2024 Speakers

Stephen Alstrup
PhD, Department of Computer Science & Algorithm Expert, University of Copenhagen & CEO, SupWiz

Magnus Carling
CISO, Stena AB

Perina Thölin Larsson
acting head of contact center, Norrtälje municipality

Nicklas Mattsson
Head of member center, Byggnads

Kija Monteil
Customer Service Manager, Fortum Sweden

Erik Westlund
Unit manager Service Desk, Västra Götaland region VGR IT

2024 Sponsors

GOLD SPONSORS:
• Freshworks
• Synerity

SILVER SPONSOR:
• Efecte