Service Management World HDI Conference 2022 | Informa Tech | 12 November 2022 | Omni Orlando Resort at ChampionsGate, 1500 Masters Blvd, Championsgate, FL 33896, USA

With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

2022 Speakers

Roy Atkinson
CEO, Clifton Butterfield, LLC

Matt Beran
Sr. Product Marketing Specialist, InvGate

Maddie Blumenthal
TBD QSTAC

Darrell Bond
Founding Partner, RADAR Solutions Group

Ben Brennan
CEO, QSTAC

Nate Brown
Co-Founder, CX-Accelerator

Rae Ann Bruno
President, Business Solutions Training, Inc.

Mitch Bryant
ITSM Manager, Norton Healthcare

Robert Calin
Senior Technician, End User Support, T-Mobile US, Inc.

David Cannon
EVP, Nfiniti3

Michael Cardinal
Director of Business Process Management, Thirdera

Chris Chagnon
ITSM Architect, Worcester Polytechnic Institute (WPI)

Greg Charman
VP of Solutions & Services, Kelverion

Richard Clabbers
Sr. Analyst, Huntington Ingalls Industries

Marie DiRuzza
Director, Campus Technology and Media Support, Mount Holyoke College

Phyllis Drucker
Owner, Industry Thought Leader, EZ2BGR8

Erika Flora
Principal, Beyond20

Donna Gregorio
Department Head, Business Engagement and Governance, The MITRE Corporation

Glen Hoffmann
Sr. Business Process Consultant, CDI

Adam Holtby
Principal Analyst, Informa Tech

Valence Howden
Principal Analyst, Infotech Research Group

Cyrus Howells
ITSM Sr. Process Engineer, Duquesne Light Company

Lou Hunnebeck
Sr. Inspire Value Consultant, ServiceNow, Inc.

Roy Illsley
Chief Analyst, Informa Tech

Jeff Jensen
Founder and Principal, I Train IT Leaders LLC

Donna Knapp
Curriculum Development Manager, ITSM Academy

Jessica Kriegel
Founder and CEO, The Intentional Culture Institute

Stephen Mann
Principal Analyst and Content Director, ITSM.tools

Tim McElgunn
Principal Analyst, ICMI

Ric Mims
Solutions Director, SDI Presence

Monica Morrison
Director, IT Delivery, Marriott International

Alan Nance
Cofounder, XLACollab

Stephen Ng
Sr. Director, Global Technical Support and Customer Success, Splashtop Inc.

Anthony Orr
Solutions Director, SDI Presence

Todd Piccuillo
Director, Training and Services Sales, HDI

Caitlin Price
Associate Support Analyst, Giant Eagle

Doug Rabold
Chief Experience Officer, Bold Ray Consulting

Kumaravel Ramakrishnan
Director of Marketing

Bruce Randall
Head of Service Operations Product Marketing, ServiceNow

N.J. Robinson
President, Hi-Tech Leadership

Vicki Rogers
Sr. Service Delivery Manager, Georgia Institute of Technology

Jeff Rumburg
Managing Partner, MetricNet, LLC

Greg Sanker
Owner, ITSM Transition

Chris Savio
Director, Product Marketing, GoTo

Glenn Setliff
Assistant Dean, Information Technology, Duke University School of Nursing

Stephen Shapiro
Innovation Evangelist

Kevin Smith
President, Bright Pattern

Vanessa Stanton
Implementation Specialist, TOPdesk

Randy Steinberg
Solution Architect, Concurrency Inc.

Josh Streets
CEO & Founder, ICMI Consultant & Practice Leader, Scoreboard Group

Jessica Szalla
Director, Technology Systems, Giant Eagle

Doug Tedder
Principal Consultant, Tedder Consulting LLC

Phil Verghis
CEO and Cofounder, Klever Insight

Patrick von Schlag
President, Deep Creek Center Inc.

Tom Wilk
Owner and Consultant, Wilk Consulting Group

2022 Sponsors

DIAMOND:
• GoTo
• Halo ITSM

PLATINUM:
• Freshworks

GOLD:
• ManageEngine
• Service Now
• TOPdesk

SILVER:
• C2
• Clearvision
• Invgate
• Rezolve
• SplashTop
• Symphony Summit AI
• Synoptek