Service Summit 2024 | Service Summit | 19 November 2024 | Restaurant & Bistro - Markt-Koenig, Neuer Kamp 31, 20359 Hamburg

Advanced technologies such as AI-powered customer service tools, intelligent chatbots, and voice AI applications are revolutionizing digital customer service. These developments continuously elevate customer expectations for fast, efficient, and yet personalized support. Current trends in customer service not only open up big opportunities but also new challenges. Artificial intelligence in customer service must not lead to the loss of human options, and frustrating wait times as well as inadequate self-service solutions must be avoided. How do companies manage the balance between automated solutions and personal service while remaining innovative?

The Summit is the leading trade fair and conference for digitalization and innovation in customer service, focusing on highly relevant industry topics such as Customer Service Excellence, emotional intelligence, machine learning, automation and Robotic Process Automation (RPA).

Discuss automated self-services and chatbot interactions in comparison to personal contact: Can these technologies replace human interaction? Learn about the future of customer service and how remote work and digital tools enable efficient work from home. High-profile speakers and experts will showcase pioneering customer service strategies, innovative technologies, and best practices in inspiring panel discussions and lectures.

This awaits you:
• 80+ Speaker
• 20+ Hours Of Program
• 40+ Exhibitors
• 900+ Visitors

Why You Should Participate:
• Deepen your knowledge through inspiring lectures and hands-on discussions with leading experts, industry peers, and innovators.
• Gain valuable insights, new ideas, and best practices on key topics through our program featuring top-tier speakers.
• Expand your network and engage with experts, companies, exhibitors, speakers, and industry attendees.
• Generate new leads through engaging conversations and exchanging contact information with business decision-makers.

2024 Speakers

Johanna Ahrens
Cisco

Daniel Albrecht
EWE

Daniela Amann
Vivida bkk

Christian Baumgärtel
Salesforce

Sebastian Becker
Gevekom

Ann-Katrin Benning
Nestlé

Jonas Beyer
2DC

Melanie Bielefeld
TUI Group

Sylwia Bischof
Zattoo

André Bopp
Deutsche Telekom

Klara Borgmann
Microsoft

Monte Borowy
Huawei

Kai Braband
Salesforce

Heike Braun
Otto

Nicolai Brüggenwerth
Gevekom

Gregor Bublitz
Digitall

Patrick Cölle
Slack

Lisa Coordes
EWE

Dr. Peter Csikos
Huawei

Sven Dicke
Liebherr Group

Thomas Dittmar
Fuchs

Julian Doelfs
TeamViewer

Carolin Edler-Mende
Aristech

Ben Ellermann
Muuuh! Group

Oliver Farr
Colpari

Kai Fischer
Lew Service & Consulting

Madeleine Friedrich
MKK - Meine Krankenkasse

Adeline Gogosanu
Siemens

Patrick Groene
Zendesk

Michael Grün
Genesys

Timo Hagenow
Superduper.Io

Peter Haitz
Proturity

Irfan Hajdarevic
Deloitte

Pierre Hartmann
s.Oliver

Johannes Hehr
moinAi

Carsten Hilbers
Pluxee Deutschland & Österreich

Elina Hild
Skopos View

Daniel Hotz
Microsoft

Florian Hutter
Tellma

René Jacobi
Diabolocom

Annika Kamlage
OBI Next

Sebastian Klenk
Microsoft

Jonas Klesen
Freshworks

Liesel Klokkers
Salesforce

Albert Klotz
Parship Group

Andreas Kollmitz
CommuniGate Kommunikationsservice

Ulf Kühnapfel
VirtualQ

Sven Ley
DHL Deutsche Post

Bastian Lütkemeyer
Cargoboard

Laura Lütkes
E. Breuninger

Jörg Malang
Dertour Group

Philipp Meier zu Eissen
VIER

Saramena Meier-Sauthoff
Enercity

Elena Melenteva
Aircall

Volker Mertens
Speaker, Deutsche Bahn

Thibaut Mielke
Liebherr Group

Matthias Mueller-Wolf
Kore.ai

Timo Müller
Zoho

Claudia Müller
OTTO Dörner

Lyndon Myall
Vonage

Frank Nerlich
Dräger

Marcus Nessler
Samsung Electronics

Lukas Nosber
Skopos Research

Felix Olms
Congstar

Marie Pyko
Studienkreis

Matthias Quirmbach
OBI Next

Michael Raab
Beiersdorf

Thorve Räker
Artivion

Svenja Raschka
ServiceOcean

Stefan André Raschke
Microsoft

Tobias Reiland
Skopos Connect

Sarah Rojewski

Nick Rostalski
Tchibo Mobil

Marcel Salomon
GE Healthcare

Karin Samsen
Siemens Healthineers

Julia Scharnetzke
Miles & More

Thorsten Schlüter
Körber Pharma

Thomas Schmitz
Skopos Next

Martin Schneglberger
Blankmile

Florian Schröder
StepStone Deutschland

Frank Schuster
Zoom

Károly Stöwer-Pál
eBay

Maike Tahden
CEWE

Anika Tannebaum
Grow! Premium Customer Service & Leadership Consulting

Tim Tetens
Fritz-Kulturgüter

Paul Turner
Vonage

Jörg Vödisch
Zendesk

Julia Vornberger
S.Oliver

Christine Waitl
E.ON Energie Deutschland

Michael Weiss
Five9

Sören Weiss
Manage Now

Marie Werner
ServiceNow

Dr. Tim Wiegels

Till Winkler
Skopos Nova

Franz Wohlfahrt
Garantiemax

Dr. Maxim Wolf
IFS

Felix Wrobel
Ergo Group

Kevin Wu
Leaping AI