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Event Date |
Wed Nov 20 CET - Thu Nov 21 CET (7 months ago)
In your timezone (EDT): Tue Nov 19 6:00pm - Wed Nov 20 6:00pm |
Location |
Restaurant & Bistro - Markt-Koenig
Neuer Kamp 31, 20359 Hamburg |
Region | EMEA |
Advanced technologies such as AI-powered customer service tools, intelligent chatbots, and voice AI applications are revolutionizing digital customer service. These developments continuously elevate customer expectations for fast, efficient, and yet personalized support. Current trends in customer service not only open up big opportunities but also new challenges. Artificial intelligence in customer service must not lead to the loss of human options, and frustrating wait times as well as inadequate self-service solutions must be avoided. How do companies manage the balance between automated solutions and personal service while remaining innovative?
The Summit is the leading trade fair and conference for digitalization and innovation in customer service, focusing on highly relevant industry topics such as Customer Service Excellence, emotional intelligence, machine learning, automation and Robotic Process Automation (RPA).
Discuss automated self-services and chatbot interactions in comparison to personal contact: Can these technologies replace human interaction? Learn about the future of customer service and how remote work and digital tools enable efficient work from home. High-profile speakers and experts will showcase pioneering customer service strategies, innovative technologies, and best practices in inspiring panel discussions and lectures.
This awaits you:
• 80+ Speaker
• 20+ Hours Of Program
• 40+ Exhibitors
• 900+ Visitors
Why You Should Participate:
• Deepen your knowledge through inspiring lectures and hands-on discussions with leading experts, industry peers, and innovators.
• Gain valuable insights, new ideas, and best practices on key topics through our program featuring top-tier speakers.
• Expand your network and engage with experts, companies, exhibitors, speakers, and industry attendees.
• Generate new leads through engaging conversations and exchanging contact information with business decision-makers.
2024 Speakers
Johanna Ahrens
Cisco
Daniel Albrecht
EWE
Daniela Amann
Vivida bkk
Christian Baumgärtel
Salesforce
Sebastian Becker
Gevekom
Ann-Katrin Benning
Nestlé
Jonas Beyer
2DC
Melanie Bielefeld
TUI Group
Sylwia Bischof
Zattoo
André Bopp
Deutsche Telekom
Klara Borgmann
Microsoft
Monte Borowy
Huawei
Kai Braband
Salesforce
Heike Braun
Otto
Nicolai Brüggenwerth
Gevekom
Gregor Bublitz
Digitall
Patrick Cölle
Slack
Lisa Coordes
EWE
Dr. Peter Csikos
Huawei
Sven Dicke
Liebherr Group
Thomas Dittmar
Fuchs
Julian Doelfs
TeamViewer
Carolin Edler-Mende
Aristech
Ben Ellermann
Muuuh! Group
Oliver Farr
Colpari
Kai Fischer
Lew Service & Consulting
Madeleine Friedrich
MKK - Meine Krankenkasse
Adeline Gogosanu
Siemens
Patrick Groene
Zendesk
Michael Grün
Genesys
Timo Hagenow
Superduper.Io
Peter Haitz
Proturity
Irfan Hajdarevic
Deloitte
Pierre Hartmann
s.Oliver
Johannes Hehr
moinAi
Carsten Hilbers
Pluxee Deutschland & Österreich
Elina Hild
Skopos View
Daniel Hotz
Microsoft
Florian Hutter
Tellma
René Jacobi
Diabolocom
Annika Kamlage
OBI Next
Sebastian Klenk
Microsoft
Jonas Klesen
Freshworks
Liesel Klokkers
Salesforce
Albert Klotz
Parship Group
Andreas Kollmitz
CommuniGate Kommunikationsservice
Ulf Kühnapfel
VirtualQ
Sven Ley
DHL Deutsche Post
Bastian Lütkemeyer
Cargoboard
Laura Lütkes
E. Breuninger
Jörg Malang
Dertour Group
Philipp Meier zu Eissen
VIER
Saramena Meier-Sauthoff
Enercity
Elena Melenteva
Aircall
Volker Mertens
Speaker, Deutsche Bahn
Thibaut Mielke
Liebherr Group
Matthias Mueller-Wolf
Kore.ai
Timo Müller
Zoho
Claudia Müller
OTTO Dörner
Lyndon Myall
Vonage
Frank Nerlich
Dräger
Marcus Nessler
Samsung Electronics
Lukas Nosber
Skopos Research
Felix Olms
Congstar
Marie Pyko
Studienkreis
Matthias Quirmbach
OBI Next
Michael Raab
Beiersdorf
Thorve Räker
Artivion
Svenja Raschka
ServiceOcean
Stefan André Raschke
Microsoft
Tobias Reiland
Skopos Connect
Sarah Rojewski
Nick Rostalski
Tchibo Mobil
Marcel Salomon
GE Healthcare
Karin Samsen
Siemens Healthineers
Julia Scharnetzke
Miles & More
Thorsten Schlüter
Körber Pharma
Thomas Schmitz
Skopos Next
Martin Schneglberger
Blankmile
Florian Schröder
StepStone Deutschland
Frank Schuster
Zoom
Károly Stöwer-Pál
eBay
Maike Tahden
CEWE
Anika Tannebaum
Grow! Premium Customer Service & Leadership Consulting
Tim Tetens
Fritz-Kulturgüter
Paul Turner
Vonage
Jörg Vödisch
Zendesk
Julia Vornberger
S.Oliver
Christine Waitl
E.ON Energie Deutschland
Michael Weiss
Five9
Sören Weiss
Manage Now
Marie Werner
ServiceNow
Dr. Tim Wiegels
Till Winkler
Skopos Nova
Franz Wohlfahrt
Garantiemax
Dr. Maxim Wolf
IFS
Felix Wrobel
Ergo Group
Kevin Wu
Leaping AI