SSOW Autumn 2019 | IQPC | 14 October 2019 | Grandior Hotel Prague, Na Poříčí 42 110 00 Prague 1 Prague Czech Republic

You’ll know that the role of the customer has never been more critical to business success and nowhere has this become more apparent than in the realm of Business Services. Now is the time to revolutionise your Business Services strategy, re-imagine your SSO culture, your operational delivery and your digital transformation rule book in order to accomplish customer excellence.

Look no further – Be part of the movement and join Europe’s leading force in shared services and outsourcing at #SSOW Autumn this September, where you will discover the most innovative and effective tools and strategies to empower excellence in your service operations.

2019 Speakers

ADVISORY BOARD:

Alexander von Thielmann
SVP Business Services, Siemens

Caroline Basyn
Business Services Officer, Mondelez

Kamila Grembowicz
Senior Vice President Global Business Services, Adidas

Sandy Khanna
Managing Director Business Services, BT

Bobby Abraham
Finance Transformation Director, AstraZeneca

Chris Gunning
Global Functional Owner Finance & Accounts GBS, Apollo Tyres

Maciej Piwowarczyk
VP Business Services, Discovery

Jean Claude de Vera
President, AgileGBS & Former Vice President Global Business Services, LafargeHolcim

Mike Stops
Group Director Service Centres, NSG Pilkington

SPEAKERS:

Phil Gillingham
Senior Director HR Service Delivery, Microsoft

Lasse Rouhiainen
International Author of AI, 101 Things You Must Know Today

Ellen Meekels
Global Business Services Global Head of Reporting & Data Analytics, Ingram Micro

Geeta Malhorta
Vice President, Head of Global Business Services, Avon

Stephen Sutcliffe
Director of Finance & Accounting, NHS Shared Business Services

Adam Kiwalkski
Head of Business Services, Siemens

Matteo Lo Duca
Finance Shared Services Director, Fendi

Satu Schroderus de Rooij
Finance Transformation AI, TNT

Andy Helliwell
Government Shared Service Director, Cabinet Office

Petter Frisell
Business Services Director, PPG Industries

Craig Foster
HR Service Centre Lead, Europe, Microsoft

Monica Murer
Operations & Continuous Improvement Director - Shared Services, Honeywell

Ruchir Verma
Head of Global Services, Investment Management, and Best Selling Author, Zurich

Naomi Secor
Global Managing Director, Shared Services & Outsourcing Network (SSON)

Pete Judd
Finance Transformation Director, Hilton Hotels

Vanessa Gleason
Head of Service Excellence, GBS, AkzoNobel

Michael Augustin
Group Head of Operations, Home Credit International

Robert Molnar
Vice President, Regional Controller EMEA & Asia/Pacific, CA Technologies

Christopher Therkelsen
Director - EMEA Sales Order Management & Customer Experience SSC Industrial Group, Gardner Denver

Sagarika Mohapatra
Director - CDS Operations, Hungary & GBS Site Lead, BT Group

Marcin Tchorzewski
EMEA Head, MMC Accounting Operations, Marsh & McLennan Companies

Simina Darabă
Robotics Process Automation Manager, E.ON

JP O'Leary
Director Analytics, Global Business Services, MSD

Tony Saldanha
President Transformant, and former VP Global Business Services, Next Generation Services, P&G

Gillian Ahluwalia
Finance Director - Business Shared Services, FremantleMedia

Frederik Jorgensen
Global Head of Financial Business Services, Allianz

Stefan Hoffmann
Global Head of People Services Transformation, ING

Ondrey Novotny
LCI Business Partner, Business Service Operations, LEGO

Eva Makedonska
HR Director, Ingram Micro

Irina Chernousenko
Interim Director for Finance & Accounting Shared Services Centre, JLL

Rob Graham
Group Customer Experience & Operations Director, Tesco

Hyusein Arabadzhiev
BTC & PTP Process Owner, Whirlpool

Ekaterina Genkina
Change Management Director, SSC of Metal and Mining Holding in Russia

Pavel Lakatos
Head of Global Controlling Shared Services, Siemens

Luke Macfarlane
EMEA Sales Director, Tungsten Network

Sam Purches
Pre-sales Manager, Tungsten Network

Mark Boakes
Client Advisory & Strategy, Thomson Reuters

Jean Claude de Vera
President, AgileGBS & Former Vice President Global Business Services, LafargeHolcim

Ian Fox
Senior Global Accounts Director, Serviceware

Tobias Dawes
Director of Solutions Architecture, Serviceware

Jo Hart
Serviceware

Krystian Bestry
Chief Executive Officer, Adaptive Solutions & Advisory Group

2019 Sponsors & Exhibitors

• ABBYY
• Adaptive Group LTD
• Aico
• Albanian Business Services Association (ABSA)
• Atradius
• BlackLine
• Celonis
• City of Malaga
• CloudTrade
• EDICOM
• EY
• HighRadius
• Invest Lithuania
• JPD Financial
• MIOTECH
• NEOOPS
• Pagero
• Proservartner
• Rimilia
• Serviceware SE
• Thomson Reuters
• Tungsten Network