Shared Services and Outsourcing Week Malaysia 2023 | SSON | 15 May 2023 | Grand Millennium Hotel Kuala Lumpur, 160, Jln Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Due to continuous cost pressure, increasing market volatility, technology-driven disruptions and climate change, organisations are looking at how can they further transform their support centres. What does this specifically mean for Malaysia’s shared services centres?

With the rising sentiment that shared service centres need to move beyond transactional work into performing higher-quality tasks with ownership and accountability, Malaysia’s shared services industry players continue to look at further driving their enterprise’s digital and sustainability agendas - in par with the government’s strong push for a Digital Malaysia. Digitalisation is at the forefront for shared services leaders who seek to deploy data-driven automation, deliver great user experience, and create higher value for the enterprise with higher-quality tasks as a part of their transformation journey. This has not been without challenges and complexities put forth with changing workforce dynamics, stakeholder management, and incoherent digital ecosystems.

2023 Speakers

Vanessa Rechter
GBS Head Europe & APMEA, Kerry

Arne Graeber
CEO / Chairman of the Board of Directors, Commerz Trade Services (a subsidiary of Commerzbank AG)

Venkat Kumar Siddineni
HEAD - KONE BUSINESS SERVICES (APM & ENA), KONE ELEVATOR INDIA PVT LTD.

Chen Theng Aik
Head, Center for Financial Services (CFS)Asia Pacific, North America, EMEA, Pall Corporation

Philip Tan
Head, UOB Innovation Hub 2

Jayanta Chatterjee
Head of Finance, Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India,

Mariana Shaharudin
Head of Finance Shared Service Centre, Scholastic

Adib Kheireddine
Global Process Owner Director, Global Business Services, Celestica

Terence Tan
Director IT, Business Relationship Management - Global Tech Services, GBS Asia Pacific, Herbalife Nutrition

Delia Dragon
Director & COO GBS KL, Eli Lilly Asia Pacific SSC Sdn Bhd

Justyna Kierska
Finance Shared Services Head APAC, Barry Callebaut Services Asia Pacific Sdn Bhd

Jeen Eu Khor
Head of Finance Shared Services Center, Johnson Matthey

Etienne Bonnancy
Finance Transformation Director APAC, Kering

Joseph Ding
Director, SSC Operations, VF Corporation

Feldatun Sharif
Head (Strategy & Transformation), TNB Global Business Solutions, TENAGA NASIONAL BERHAD

Shahid Afzal
General Manager, Global Business Services – Malaysia Hub, British American Tobacco

Nik Zanariah Azlin Nik Ismail
Head - Service Delivery, TENAGA NASIONAL BERHAD

Shee Na Wee
Senior Director, GBS Malaysia, Smith & Nephew

Azlinda Ab Kasim
Regional Associate Director, Zimmer Biomet

Jane Tan
Regional Service Line Head of Customer, Invoicing and Cash, Sanofi

Tracy Chian
Associate Director, Operations Strategy & Transformation, AstraZeneca Asia Pacific Business Services

Ahamed Aslam
Associate Director - Record to Report APAC, Kimberly Clark Global Business Services

Sridhar Badarvada
OPEX Regional Manager, Kimberly Clark

Freddie Yong
Innovation and Product Management Lead, AstraZeneca APBS Sdn Bhd

Wee Cheng Lim
Regional Senior Automation & AI Business Analyst, Sanofi

Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & Development, Standard Chartered

Klaus Heines
Head of Business Reporting Asia-Pacific, BASF

Yasodha Selvaratnam
Head of Organisation Enablement, Roche Services and Solutions

Vinoshini Vijaya
Human Resource Business Partner, Alcon Laboratories M Sdn Bhd

Karan Batra
Director - Strategic Accounts, APAC & Japan, Thomson Reuters

Nicholas Wong
Senior Director Growth Strategy, Asia & Emerging Markets, Thomson Reuters

Karan R. Bhatia
Global Business Services Asia Hub Set-up Lead, Sanofi

2023 Sponsor

• Thomson Reuters