Shared Services & Outsourcing Week Conference 2024 | Shared Services & Outsourcing Network (SSON) | 25 March 2024 | Rosen Shingle Creek, 9840 International Drive, Orlando, Florida 32819,, USA

As shared services evolves through automation, digitization, the future of work, and a focus on process excellence, It is critical to guide business services executives through these areas of opportunity.

2024 Speakers

KEYNOTE SPEAKER:

John Armstrong
Senior Solutions Engineer, Nintex

HEADLINERS:

Sheryl Connelly
Leading Futurist & Global Consumer Trends Expert, Legendary Chief Futurist, Ford Motor Company (1996-2023)

Angela Mangiapane
President, Mars Global Services, Mars

Daymond John
Founder/CEO of FUBU, Star of ABC’s Shark Tank & CEO of The Shark Group

Turan Sahin
CEO, Allianz Services

SITE TOUR LEADERS:

Tom Nesteruk
SVP, HR Shared Services, AdventHealth

Deborah Colangelo
Senior Director Guest Contact Center, Universal Orlando

Jermaine Bennett
Director of Strategy, Transformation and Optimization, Guest Contact Center, Universal Parks and Resorts

Debbie Lougheed
Sr. Director Shared Accounting Services, Diocesan Shared Accounting Services (DSAS), Diocese of Orlando

SPEAKERS:

Peter Nag
COO and Global Head of Shared Services and Transformation, Merck

Caralee Brown Berger
Executive Vice President, Global Business Services and Strategy, Mastercard

Volker Darius
Chief Client Officer, Capgemini Invent

Adriana Guiry
Vice President, GBS, Archer Daniels Midland (ADM)

Rob Bradford
Vice President, GBS, Zimmer Biomet

Jose Larios
CHRO, CMI

Mônica Azzali Bello
Global Head of GBS People Services, General Motors

Jackie Maestri
Vice President, Global Services and Enterprise Transformation, Johnson & Johnson

Juliano Godoy
GM, Agile Enterprise Services, Phillips 66

Tanuja Singi
Former Head of Global Business Services, Newell Brands

Shane Abeyratne
Senior Vice President for GBS, Cardinal Health

Natalie Laackman
Chief Financial Officer, MedSpeed

Erika Beltran
Vice President, LATAM and IBERIA Shared Services Center, PepsiCo

Christof Fahr
Head of GBS Americas, Siemens

Dan Cruceana
GBS, EPMO, Booking Holdings

Margot Guy
Vice President, Shared Services Center, Omni Hotels & Resorts

Natalia Espinosa
COO, Sodexo

Laura Hendrix
Senior Vice President, RPA and Process Improvement, First Horizon

Jerry Hotovec
Director of People Operations, Netflix

Kym Burke
Senior Director, Employee Service Center, Cox Automotive

Cindy Pauls
Director Global Shared Services, Sazerac

Michael Frankel
Vice President, Finance Transformation & Shared Services, T-Mobile

Dave Marton
Vice President, Global Business Services, BD

Bradley Killinger
CEO, Sapience Analytics

Jose Varela Garza
Senior Vice President, Global Service Centers, 3M

Shakti Jauhar
Senior Vice President, Head of Global Transformation, GBS, McDonald's

Karen Koch
Strategy and Solutions Leader, Cargill Business Services

Sharon King
Senior Finance Director Shared Services and Transformation, Andersen Corporation

David Palmieri
Head of GBS and Product Engineering Excellence, Experian

Tom Bangemann
Head of Data Development & Research, SSON Research & Analytics

Sue Dempsey
Senior Vice President, Acrisure Business Services

Patrick Burns
Senior Vice President of Global Business Services, Salesforce

Heather Johll
Vice President, Ascension

Justin Bowers
Senior Vice President & GM Financial Services, McKesson

Rajeev Jain
Vice President, Finance Operations Transformation, HP

Julian Hooks
Vice President, Global Services Operations & Procurement, Johnson & Johnson

Tim Young
Senior Vice President Human Resource Operations, Pearson

Kiran Mann
COO, Consolidated Brars Group, OIC Foods

Gary Letts
Executive Director - Global Business Solutions - Finance Operations & FP&A, Cummins

Dave F. Jackson
IT Project Lead, Pactiv Evergreen

Brandy Patterson
Director of People Operations, BSW Health

Kim Brebner
ADGBS, Vice President of Employee Services Delivery (recently retired), UPS Global Business Services

Claudia Petrocchi
Vice President, HR Operations, CSL Behring

Amrit Bains
Director of People and Corporate Shared Services, Consolidated Brars Group, OIC Foods

Alicia E. Jones
MS, Total Rewards Customer Service Supervisor, City of Memphis

Michael Prokopis
Senior Vice President, Supply Chain, Steward Health

Oliver Diehm
Head of Shared Services, Brose North America

Jay Cheedella
Vice President Service Delivery, The Hershey Company

John Transier
Senior Vice President, Finance Shared Services, Vericast

Satish Nair (G6 BPO Debate Participant)
Senior Vice President and Head of Client Partnership, Infosys BPM

Leslie Peeler (G6 BPO Debate Participant)
Senior Partner, Americas BPO Portfolio Growth Leader, IBM

Oliver Pfeil (G6 BPO Debate Participant)
CEO, Business Services, Capgemini

Arundhati Chakraborty (G6 BPO Debate Participant)
Lead - Delivery & Transformation, Operations, Accenture

Jasjit Kang (G6 BPO Debate Participant)
Senior Vice President & Business Head, Digital Operations & Platforms, Wipro

Coleman Smith
Head of HR Projects, City of Memphis

Chandra Y (G6 BPO Debate Participant)
Global Head, Cognitive Business Operations, TCS

Nathanael L'Heureux
Chief Solutions Ambassador, Oversight

Russell D’Souza
Vice President GBS, Masonite

Aranzazu Lopez
Head of Operations HR Service Delivery, Lufthansa Global Business Services

Miguel Macias
Global Head P&O Operations, Sandoz

Kelly McLauglin
Finance and Accounting Leader, Consolidated Edison

Victoria Fragomeli
Director of Business Operations, Headquarters Air Force Services Center, United States Air Force

Rekha Gurnani
Senior Director Global Compensation and People Analytics, Box

Jo Anne Dimitriou
Business Owner, JMD Leadership Consulting

Janet Ramey
Principal, Sourcing Change

Amy Vallant
Global Process Owner, Order to Cash, Zoetis

Kent Blackmon
VP HR Operations and Shared Services, Danaher Corporation

LaTosha Deloney
Special Operations Strategist, Ascension

Naomi Secor
Global Managing Director, SSON Research & Analytics

Tiffany Clark
Vice President, People Solutions, S&P Global

Stacie Clarkson
Vice President, Global Business Services, Levi Strauss & Co.

Chuy Michel
Vice President, Intelligent Automation, CHAZEY PARTNERS

Tracy Crawford
Controller Shared Services, Live Nation Entertainment

Ivan Mahecha
GBS Americas Transition Management Director, Adidas

Kim Cuyler
Partner / Principal, EY

Deep Ghumman
Partner / Principal, EY

Phil Searle
Founder & CEO, CHAZEY PARTNERS - a QX Global Group Company

Federico La Manna
Global Vice President, Finance and Business Transformation, ManpowerGroup

Chris Nicholas
Vice President and Head of TBS Finance Solutions – EUCAN/Americas/GEM, Takeda

Brad Barton
Continuous Improvement Manager, The Mosaic Company

Sue Danino
Vice President of GBS, Hubbell Incorporated

Kevin Sontgerath
Vice President - Technology and B2B Payments, Capital One

Mona Kishore
Senior Director - Technology and B2B Payments, Capital One

Nico Meyer
CEO, CKH Group

Teresa Rodgers
Head of Shared Services, Arrow Electronics

Danny Smout
Senior Solution Consultant, SAP Concur

Harvey Campbelton
Shared Services Business Partner, Consider Solutions

Normand Allard
VP Canadian Shared Services, Sun Life

Carmine Fardella
CFO and Head of Global Order to Cash and Accounting Shared Services, Bloomberg LP

Vishal Mirpuri
Global Process Owner of Order to Cash, Bloomberg LP

Srini Cherukumilli
Head of Business Services, Tropicana

Esther Ramos
Accounts Receivable Manager & Product Owner, Bloomberg LP

Elizabeth Mosley
Global Process Owner - Source to Pay | Procurement Operations Excellence, Sonoco

Paige Andrews
Senior Product Marketing Manager, Celonis

Liz Evans
PwC Principal, Global Business Services, PwC

Damian Kitson
VP Finance Services, Walmart

Cindy Gallagher
SVP, Shared Services, Gannett Co., Inc.

David Shebay
PwC Principal, US Finance Managed Services Leader, PwC

Marco Ortiz
Digital Transformation Leader, Global Service Centers, 3M

Katya Reuk
PwC Partner, Organization Strategy, PwC

LaShanaya Aikerson
CEO, Aikerson Consulting Group, Inc.

Fuad Abdelhadi
Partner, PwC Strategy&

Anjan Mukherjee
Vice President and Americas Head, Digital Operations & Platform, Wipro

Christopher Koch
Manager of People Operations, Baylor Scott and White (BSW) Health

Uli Erxleben
Founder & CEO, Hypatos

Justine Gayle
Vice President, Delivery Hub, Business Services, Booz Allen

Chance Cassidy
Vice President, Employee Services Center, Charter Communications

Matt Miller
SVP National Client Partnerships, Viewpost

Bill North
Area Vice President of Sales North America, Sidetrade

Andrea Baker
VP Credit Management, Marlink

Chaitanya Jayanti
Manager - MyNM Service Center, Northwestern Memorial Healthcare

Jacquline Zygmund
Director, HR Technology, The Hershey Company

Jack Deem
Assistant Controller, ConEdison

Daniel Reyes Peralta
Talent Development Manager, Lufthasa Group Business Services

Vesta Bovair
VP, Mars Veterinary Health

Lee Coulter
Global Head of Transformation, Chazey Partners

Drew Mahkovec
Director Of Finance And Accounting, IQVIA

Elizabeth Mozley
Director, Global Process Owner - Source to Pay, Sonoco

Matthew Morookian
Director of Marketing, apexanalytix

Marie DiTrapani
SSON Head of Events, SSON

Valerie Paverd
Partner & Co-Chair of the Digital Transformation & Outsourcing Practice, Nelson Mullins Riley & Scarborough

Danny Wheeler
Solution Strategy & Marketing Manager, Blackline

Quintin Dykes
Director, Intercompany Value Architecture, Blackline

Lourens Van Zyl
Director of Business Development, Transparent

Claudia Armenta
P2P Global Process Owner, CEMEX

Adam Estoclet
Senior Director, Enterprise Sales – Americas, Deel

Barbara Hodge
Global Editor and Industry Analyst, SSON Research & Analytics

Will Thomae
Conference Producer, SSON

Bianca Sitzer
Global Strategic Partnerships, Deel

Rasoul Khadivar
Senior Vice President - Global Chief Information Officer, DIGITYS

Nitee Gupta
Senior Manager, EY

David Harding
CEO, MagicOrange

Dan Willams
Senior Manager, EY

Dorian Redding
US-West Region Finance Leader, EY

Kyle Perry
Managing Director, EY

Deirdre Ryan
Global and Americas Finance Transformation Leader, EY

Laura Steger
VP, Shared Services, Insight Global

Becca Landem
Global Delivery Manager, Insight Global

Saurabh Sarbaliya
Partner, PwC

Maria Saggese
Global GBS Leader, EY

Gary Burke
Vice President Finance Operations and Transformation, ADP

Cara Herrick
GBS Product & Solutions Marketing Director, ServiceNow

John Francis
Partner, ScottMadden

Trey Robinson
Partner, ScottMadden

Trish Ferris
Partner, ScottMadden

George Penton
Partner, ScottMadden

Courtney Jackson
Partner, ScottMadden

Henry Bell
Partner, ScottMadden

Thomas Carr
Portfolio Director - International Services, Insight Global

Ahmed Jenkins
Head Americas Global Shared Services, IFF

Carola Mariscal
GBS Control Transformation & Strategy Senior Director, PepsiCo

Bruce Orcutt
Chief Marketing Officer, Abbyy

Deborah Murphy
SVP, Operations, Transformation and Enablement, US Bank

Traci Memmott
VP – Finance Hub Value Management, The Coca-Cola Company

Basia Huss-Kaniewska
Senior Managing Director, Global Leader of GCS Real Estate Accounting Services, CBRE

Robert Padron
Chief Growth Officer, Arise

William Lehmann
fmr. Senior Director, Global Credit and Collections, HPE

Generative AI for Finance & Accounting Bootcamp Speakers

Rahul Malhotra
CFO, Integreon

Sas Mukherjee
President & CFO, Catalyst Solutions

Manny Korakis
CFO, Presidio

Todd Dooley
CFO, Ontellus

Nikolas Barth
Global Head of Digital Transformation & Strategy and Regional Head of Digital Solutions Americas, Siemens

Hiba Yazbeck
Head of Finance & Accounting, MAHLE

M.K. Aydin
Senior Director IT, Corporate Finance and Legal, Honeywell

Milan McGraw
Machine Learning/Generative AI Enterprise Lead, Amazon Web Services

Lucas R. Juarez
Partner, Global Finance Transformation, IBM Consulting

Artin Rodriguez
Solutions Consultant, AppZen

Veena Gundavelli
CEO, Emagia

Robyn Peters
Senior Manager, Finance & Technology, Deloitte

Generative AI for Human Resources Bootcamp Speakers:

Cristopher Taylor
Senior Human Resources - Operational Excellence Leader, PayPal

Eric Harding
Director, Global Employee Central, PayPal

Tim Young
SVP Global Human Resources, Pearson

Nicole Eisenbarth
CHRO, Elite Roofing Supply

Karolyn Karl
Director of HR Transformation, Pearson

Kirti Kaushik
Senior Director, Talent Management, Amgen

Mark Hickenbottom
Executive Director of Global Employee Services, CSL Behring

Junaid Iqbal
Director, HR Technology, Transformation, and AI Strategy, Xerox

Jon Eisenstein
Former Product Group GM, Google

Sherry Olson
VP of Human Resources, WEX

IT Financial Management Bootcamp Speakers:

Paul Matthews
Director of Finance, University of Pittsburgh Medical Center

Dushyant Sengar
Director Data Science, BDO USA

Neil Anson
Senior Director It Finance, Tenet Healthcare

Kenneth Foster
Global Head of Architecture, Adient

William Miller
Co-CEO and Co-Founder, Proven Optics

Dickson Kasamale
Sr Director, IT Finance, StanCorp Financial Group, Standard Insurance Company

John Ford
Business Relationship Manager – IT Service Manager, Cigna

Matt Sirk
Executive Director, Cedars-Sinai

Brad Brown
Global Finance Director, Digital Technologies, Mars

Meet the SSOW Advisory Board:

Angela Mangiapane
President, Mars Global Services, Mars

Debbie Ballard
VP, GBS, McDonald’s

Chris Nicholas
Vice President - Head of TBS US and EUCAN Finance Solutions and Site Lead, Exton, Takeda

AJ Wijesinghe
SVP, Global Business Services, Ecolab

Cindy Gallagher
SVP, Shared Services, Gannett

Deborah Kops
Principal, Sourcing Change

Jana Vondran
SVP, GBS, Ingram Micro

Vijay Rao
Chief People & Places Officer, Okta

Edward Hansen
Partner, Nelson, Mullins Riley & Scarborough

Jim Hankins
Executive Director, HR Shared Services, UC Davis

Jay Desai
VP, GBS, JTI

Fernando Munoz Huelgas
Finance Business Services Head, Home Depot

Heather Johll
VP, Ascension

Brad DeMent
Partner, ScottMadden

Laura Kennedy
Head of GBS Service Delivery, Newell Brands

David Evangelista
President, McKesson Global Procurement & Sourcing, McKesson

M.K. Aydin
Senior Director IT, Corporate Finance & Legal, Honeywell

Satish Nair
SVP and Head of Client Partnership, Infosys BPM

Bill Gilet
Partner, PwC

Adriana Guiry
Vice President, Global Business Services, Archer Daniels Midland (ADM)

Lee Coulter
Operating Partner, Acresis

2024 Sponsor

• OpenEnvoy