Shared Services & Outsourcing Week Conference 2024 - Houston | IQPC | 16 September 2024 | The Royal Sonesta Houston Galleria, 2222 W Loop S, Houston, TX 77027, USA

The leading industry conference that brings shared services and GBS to new levels of success with no boundaries and unmatched networking. Our conference is designed to showcase thought-provoking sessions and interactive discussion groups for executives from all industries on the hottest topics, including the future of GBS, diversity & inclusion, digital transformation, generative AI and more.

While service delivery will always be the cornerstone of a successful SSO, organizations are starting to put equal emphasis on managing stakeholder experience, whether that stakeholder is the employee, the partner or the customer. SSOW has gotten the message, delivering its own unforgettable experiences to its audience with each event. Our attendees will walk away with a roadmap to get to an end-to-end process, while keeping the customer front-of-mind.

2024 Speakers

KEYNOTE SPEAKER:

Brian Solis
Acclaimed Thought Leader On Digital Transformation & Award-Winning Author

SPEAKERS:

Manasa Mantha
GBS Head of Engagement & Chattanooga Hub, Opella GBS

Balroop Grewal
Senior Vice President Operations, Flex

Sameer Shah
SVP Global Finance Operations, Chubb

Jay Qatato
Vice President, Supply Chain, Calpine

Tom Sweat
VP, Shared Services, MODE Transportation

Liz Capell
Head of Process Optimization and Digitalization, Siemens

Tim Dorren
Group Manager – NA Accounting Shared Services, Toyota Motor North America

Karen Gouveia
People and Culture Services Vice President, Americas, BP

Yolanda Theeke
VP HR Operations, Corebridge Financial

April Solie
Senior Director, Change Management, Global Business Services, AECOM

Beverly Adams-Caine
Senior Manager, ESS Operations and Governance, Entergy

Boris Koji Shibayama
HR Shared Services – Mexico & Centro America Region Head, Walmart

Vadim Ionescu
VP, Business Excellence Division, TotalEnergies Global Finance Services

Sandeep Arora
Head of Global Business Services, The Clorox Company

Jeffrey Goldstein
SVP, Shared Services, BJs

Juliano Godoy
GM, Agile Enterprise Services, Philips 66

Angela Schuchart
VP Digital Transformation, U.S. Venture

Tim Lynch
Executive Leader, FinOps and Managed Services, GBS Finance Shared Services, Whole Foods

Samir Bagri
VP, Transformation, CBRE

Jim Hankins
Executive Director, HR Shared Services and Talent Acquisition, UC Davis

Julie Schwendimann
Vice President, Global Shared Services Operations, Stanley Black & Decker

Naomi Secor
Global Managing Director, SSON Research & Analytics

Kevin Nothey
Regional Process Owner, NA OTC, Stanley Black & Decker

Nathanael L’Heureux
Chief Solutions Ambassador, Oversight

Tony Saldanha
President, Inixia

Joanna Kendrick
Global Experience Owner, BP

Nickolay Georgiev
Head of Finance Center and Order to Cash, DHL

Todd Dooley
CFO, Ontellus

Rana Razzaque
Head of Workforce Strategy, ExxonMobil GBS

Kevin Dockham
Head, Global GBS Transformation, Kraft Heinz Company

Eric Harding
Director, Global Employee Central, PayPal

Angela Szumski
Director Shared Services, Inotiv

John Standring
Former Executive Vice President, GBS, American Express

Shak Akhtar
General Manager Finance Automation, Redwood Software

Fernando Munoz Huelgas
Finance Business Services Head, Fortune Brands Innovations

Manish Nariwal
COO, Ontellus

Madelaine Pfahler
Workday Project Management Officer Leader, Oxy

Amir Ali
VP Shared Services Center – North America, Avolta

Phyllis Gallay
Global Business Services Executive, Retired, BD

Morey Thompson
Sr. Director - Finance Operations, MyEyeDr.

Rose Grunewald
Director Finance Digital Transformation, U.S. Venture

Kim Meredith
Director Intelligent Automation, Sysco

Pritam Debnath
Director, Inbound Supply Chain Technology, Sysco

Luciano Martinez Quintanilla
Head of Virtual Center of Excellence Americas, CEMEX USA

Simon Lin
Director of Shared Services, Daikin Comfort Technologies NA

Pankaj Taneja
Former VP Shared Supply Chain & Shared Services, TEAM Inc

Julie Fernandez
Global HR Advisory, herronpalmer

Milan McGraw
Head of Generative AI & Machine Learning, Amazon Web Services

Shakti Jauhar
Formerly Global Head of Transformation, McDonald's and PepsiCo

Mary Woods
VP Organizational Enablement, Finance, Warner Music Group

Jason Howard
Sales Director, Arcivate

Peter Disi
Senior Director, HR Shared Service Operations, DBSL, Project Management, Danaher

Donald Howard
(Former) Sr Project Manager - Source to Pay, Kimberly Clark

Aarthi Gopal
Head of GBS HR North America, Norsk Hydro

Nabin Chapagain
Manager, SAP Account System Support, Energy Transfer

Cindy Gallagher
Controller, Gannett

Vikas Joshi
Head of Global People Solutions, Viatris

Hector Gonzalez
HR Digital Transformation Lead, FEMSA

Nancy Nocito
Senior Director, Corporate Accounting, Gannett

Hugo Murillo
Global Category Manager, FEMSA

Jair Trujilllo
Head of Procurement Solutions & B2E, FEMSA

Josue Ortiz
Manager, Engagement Center Consumer Care, British American Tobacco

Quintin Dykes
Director of Intercompany Value Architecture, Blackline

Timmy Pham
Director Accounting Operations, Partner Engineering and Science Inc.

Brian Morgan
Senior Director Strategy & GTM, I2C, BlackLine

Jim Tilk
Director of Solutions Strategy & Marketing (Intercompany), Blackline

Kim Davenport
Partner and Director of Corporate Responsibility, ScottMadden

Sandra Simon
Director, CFSC Customer Receivables, DHL

Dan French
CEO, Consider Solutions

Steve Fox
Process Excellence Leader, Consider Solutions

Avinash Sankhe
Global Performance Center Director, Bureau Veritas Group

Aarthi Gopal
Head of GBS HR North America, Norsk Hydro

Kenneth Giallanza
Director of Credit & Collections, USA, CEMEX USA

Candace Organon Dingmann
Former Global Shared Services Leader, Organon

Jerred Crosby
Partner and Practice Lead Corporate & Shared Services, ScottMadden

Ernan Lopez
Executive Director of HR, Cedars Sinai

Erica Rice
Vice President, Process & Performance, Cisive

Mani Mangal
Global Head - Shared Services, Kohler Energy

Lee Coulter
Global Head of Transformation, Chazey Partners

Sabari Swaminathan
Director - Business Systems, Energy Transfer

Sandesh Kurkal
VP Strategy, Solution and Transformation, NeoTangent

Michelle Avard
Vice President, Human Capital Development, Insperity

John Transier
Former Senior Vice President, Finance Shared Services, Vericast

Dave Polacheck
Director, Global HR Advisory, herronpalmer

Yash Chaudan
Global Head of NeoTangent, NeoTangent

Phil Searle
CEO and Founder, Chazey Partners

Angela Mangiapane
President, Mars Global Services, Mars

Edward Hansen
Partner, Nelson Mullins Riley & Scarborough

Jim Hankins
Executive Director, HR Shared Services, University of California, Davis

Heather Johll
VP, Ascension Health

Cindy Gallagher
SVP Finance and Controller, Gannett

Jay Desai
VP, Head - Global Business Services, JTI

Jana Vondran
Senior Vice President Global Business Services, Ingram Micro

William Gilet
Global GBS Leader, PwC US

Satish Nair
Senior Vice President and Global Head of Sales, Infosys BPM

Laura Kennedy
Senior Director, Head of GBS Service Delivery, Newell Brands

AJ Wijesinghe
SVP, Global Business Services, Ecolab

Brad DeMent
Partner, ScottMadden

Adriana Guiry
Vice President, GBS, Archer Daniels Midland (ADM)

Deborah Kops
Principal and Co-Founder, Sourcing Change

Chris Nicholas
Vice President - Head of TBS US and EUCAN Finance Solutions & Site Lead Exton, Takeda Business Solutions

Debbie Ballard
Vice President of Global Shared Services, McDonald’s Corporation

2024 Sponsors

SPONSORS & EXHIBITORS:
• AppZen
• Altus
• Arcivate
• Atradius Collections
• Audit Partnership
• Billtrust
• BlackLine
• Chazey Partners
• Consider Solutions
• GBTEC
• herronpalmer
• IBM
• Kognitos
• Mimica
• Mural
• Neo Tangent
• Oversight
• Pagero
• ProHance
• Redwood
• ScottMadden
• Sidetrade
• Skan
• Supervity
• Teleperformance
• TreviPay
• Vic.ai
• Xelix
• XT Global