Smart IT Service Management - Minimizing Resource Strain on the IT Service Desk Team 2023 | Informatech | 21 September 2023 | Webinar
Venue
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| Event Date | Thu Sep 21 EDT (about 1 year ago) |
| Location | Webinar |
| Region | All |
Details
In the fast-paced realm of technology adoption, the IT Service Desk is at the forefront of innovation, navigating the surge in demands. As ticket volumes soar and project support requests surge, IT leaders are on a mission to liberate their teams from the resource drain.
Join this webinar to gain valuable insights from a recent Information Week Market Study focused on how to increase self-service and automate manual tasks associated with common requests such as onboarding, password resets, and active directory updates.
Join this webinar to better understand the importance of:
• Driving self-service adoption with better portals
• Automating manual tasks such as onboarding
• Using Conversational AI to improve chat interactions
• Combing ticket and project work into one view
• Creating automations from the service catalog
• Radical Automation of the IT Service Desk Tech Showcase
• Are you ready to see how the modernization of IT Service Management can help you reduce IT resource drain and budgets? This webinar will include a sneak peek demo of how emerging technology is creating radical automation for the IT Service Desk.
Speakers
2023 Speakers
Andrew Graf
Chief Product Officer, Team Dynamix
Peter Krass
Moderator, InformationWeek