Smart Remote Service 2025 | Digital Business Hub | 15 November 2025 | Maritim proArte Hotel, Berlin, Friedrichstraße 151 Dorotheenstraße 65 (Navigationsadresse, 10117 Berlin, Germany

The industry event on smart services and predictive maintenance is entering its 12th round! This event is the central industry event on smart services and predictive maintenance. Meet more than 200 decision-makers and experts from the fields of remote & digital service, sales & product management to discuss groundbreaking technologies and strategies in the field of remote service and future digital business models through smart service offerings in mechanical and plant engineering - from data integration, connectivity and cybersecurity to predictive maintenance, AI-supported anomaly detection and real-time data visualization. Find out how you can delight your customers with flexible, data-driven remote services while maximizing the efficiency and safety of your systems. Be there and actively shape the future of digital remote services!

CORE TOPICS:

• New opportunities in the smart service business through digital transformation: How do companies need to reposition themselves for digitalization?

• Challenges in the sale of digital services – Which structures and processes must be introduced in order to implement a service transformation operationally at the customer level but also in downstream business processes?

• Customer management & service – What challenges and opportunities arise when selling smart services?

• Customer added value of data-driven services as a new form of remote service – How can I increase my competitiveness with individually customizable benefits for customers?

• Integration of data & combination with existing systems – Which processes can be automated based on data information?

• Security & Connectivity in Remote Service: What does a secure remote access solution look like and how do I protect critical machines?

• Cognitive technologies – How can artificial intelligence revolutionize remote service?

• Remote service with AR & VR: What do technically clean and safe industrial service processes look like on the shop floor over the entire life cycle of a machine?

• Mobile devices: How can smart glasses, tablets or smartphones make it easier for service technicians to provide support virtually and in real time?

• Assisted Reality – How can I roll out commercial services to customers with fast error analysis and a secure data connection?

• IIoT service platforms – What are application examples on the way from classic remote service to real-time visualization of recorded data?

• Mobile maintenance – How can a global rollout of a standardized, mobile maintenance solution with an integrated reporting system be carried out in a structured manner?

• Augmented reality, technical service and technical documentation – How do Smart Assist solutions influence everyday business?

2024 Past Speakers

Joern Lindstaedt
Vice President Global Customer Service, Rolls Royce

Joachim Hörnle
Sales Director, WorldLine

Tobias Flury
Global Head of Technology

Tanjef Sellas
Director Global Service Performance Enablement, Leica

Rüdiger Felleisen
Global Business Strategist Digitization, Putzmeister

Werner Scharpf
Director Global Product Management OE, Mann+Hummel

Claus Wellendall
Sales Manager, Worldline

Thomas Aul
Global Remote Support Leader EMEA

Annika Trnka
Product Manager Condition Monitoring, Trumpf

Tom Pantelli-Davies
Head of Digital Business Development, Eagle Burgmann

Julian Kerber
Head of Product Management

Bernhard Sissolak
Head of Strategic Projects / Global Innovation, Builfinger

Julia Venhofen
Head of GTM, Remberg

Jay Latimer
Business Process Manager, Trumpf

Sebastian Oudes
Head of Corporate Customer Operations, Krones

Andrea El Shazli
Head of Software Support & Service BPO, Homag

Dr. Gerhard Koch
Chief Software & Product Officer (CSPO), Siemens Energy

Matthias Kirchner
Senior Director Product, Kardex

Esther Parthon
Head of Digital Services - Industrial Strategy, Siemens Energy

Marc Eckerhall
Interim Manager Aftersales, Viessmann

Michael Protzner
Head of SMART Lifecycle Services - Regional, Siemens

Dr. Carsten Gundlach
Senior Innovation Manager, SMA

Christoph Hasenstab
Senior Portfolio Manager Digital Transformation, Jungheinrich

Alexander Bauer
Head of Global Go To Market, ivoclar vivadent

Michael Krug
Global Head Customer Care, ivoclar vivadent

Thomas Günthner
Head of Global Hotline & Support, ivoclar vivadent

Stefan Hein
Product Manager - Smart Sensing Solutions, Mann+Hummel

Josef Kriegmair
Representative Industrialization Product, MTU

Christian Trostmann
Head of Innovation Controlling, Vaillant Group

Thomas Aul
Global Remote Support Leader EMEA, Tetra Pack

Yours Grave
General Manager BU Lighting Solutions, Trilux

Thomas Lang
AVL

Johannes Gottwald
Head of Technical Information Department, WOLF

Markus Huber
Senior Specialist for Service Development, WOLF

Lukas Bruhns
Group Leader FB Service Management, FIR

Cornelia Mockwitz
CEO, T3

Marvin Reinknecht
IT-Consultant, Fellowwind

Michael Langhorst
Business Application Consultant, Fellowwind

Theo Twieling
Head of IIOT, World Line

Sebastian Dorr
VP Sales, Conweaver

Carsten Neugrodda
Managing Director, KVD

David Hahn
CEO, Remberg

Melanie Abt
VP Sales EMEA, Acquant

Leif Steinbrinker
Managing Partner 2HMfor, Fanomics

Jennifer Schlachter
Program Manager, We.connect

+ 60 more speakers

2024 Past Partner

BUSINESS PARTNERS
• Conweaver
• Fieldux
• Remberg
• Welotec
• Osapiens
• SL
• T3
• WorldLine
• EMPOLIS
• SalesForce
• Findiq
• Axians
• Proaxia
• Fellowind
• Dezide
• OPC Foundation
• Ambit
• Service Max
• Siemens
• SPIE
• Aquant
• Novacura

MEDIA PARTNERS:
• Hubs
• KVD
• Digital Business