SSON/Shared Services & Outsourcing Week African 2017 | International Quality & Productivity Center | 28 June 2017 | Nairobi, Kenya

Driving business performance and improving customer experience through shared services and outsourcing transformation

The adoption of a shared services model has become a popular solution with companies around the globe seeking to cut operating costs, whilst simultaneously improving core service delivery. In line with this, Africa has seen a shift in culture towards expanding businesses to accommodate shared services centres, with Kenya a favored destination for centralising operations. Whilst the benefits and opportunities of implementation are vast, the key challenge for many businesses is the general lack of knowledge into how, where and why to set up a shared services centre and how to ensure the continuous improvement and profitability of the model once it is implemented.

Shared Services & Outsourcing Week Africa, taking place from 28-30 June 2017 in Nairobi, Kenya, will gather Heads of Shared Services, CIOs, CTOs, Heads of Transformation and more, from across multiple industries ranging from telecommunications and banking to FMCG, manufacturing and mining, to address the key challenges they are experiencing in the set up, maintenance and continuous improvement of their shared services models.

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Speakers for 2017

Allan Kilavuka
Global Operations Local Leader, Sub-Sahara Africa
General Electric Company, Kenya

Alex Mbaka
Head of Channels Operations
Barclays Bank, Kenya

Catherine Khabure
Head of HR Shared Services
Diageo, Kenya

Ehsan Shammasi
Head of Human Resources Shared Services
Al Tayer Group, UAE

Gary Thompson
Consultant Advisor – Shared Services Program
Emirates Nuclear Energy Corporation, UAE

Huned Ujjainwala
General Manger, Global Operations META
General Electric Company, UAE

Jacqueline M. Otwori
Director, Business Process Re-engineering & Service Delivery Standards
Huduma Kenya Secretariat

JD Smith
Finance Manager – Shared Services
GlaxoSmithKline, South Africa

Patrik Forsstrom
Head of Business Intelligence Competency Centre
Cathay Pacific Airways, Hong Kong

Risper Mukoto
Managing Director
Centum Business Solutions, Kenya

Solomon Echerebor
Manager - Shared Services
Universal Energy Resources Limited, Nigeria

Sunny O. S. Nwachukwu
Group CFO/Executive Director (Shared Services)
Afromedia, Nigeria

Jamie Lyon
Head of Corporate Sector, Professional Insights
Association of Certified Chartered Accountants (ACCA)