SSOW Autumn 2020 - Prague | IQPC | 12 October 2020 | Prague

Value-add within Business Services is not a new concept, and yet according to SSON’s 2019 Global State of the Industry, 70% of Business Services are struggling to define or to transition into a model where they are successfully adopting a knowledge-based, value-add framework. Those that are showing a strong and obvious commitment to moving away from “traditional, transactional” to true value-add are doing so by widening their scope, by championing intelligent process improvement, automation and data analytics, creating centres of excellence and internal competencies that will demonstrate their value to the business.

However, technology is only one part of the puzzle. In order to develop a service-centric organisation, pioneering organisations need to be continuously evolving to changing business needs. Change management and culture creation needs to be embedded into the heart of service organisations, and companies need to be prioritising innovative talent management solutions to ensure engagement, productivity and in turn retention remain high.

Innovative Business Services organisations need to be gaining the trust and support of their businesses through data-driven service innovation, intelligent automation and next generation talent management strategies in order for them to truly create value added agile service. Are you ahead of the curve, or chasing it?

SSOW Autumn, Europe's longest running Business Services Event, is where 200+ attendees and 70+ speakers came together through 36 hours of learning via a plethora of formats and 12 hours of networking to discuss with peers whether they were in fact ahead of the curve or chasing it, and their future plans and strategies.

2019 Past Speakers

Phil Gillingham
Senior Director HR Service Delivery, Microsoft

Lasse Rouhiainen
International Author of AI, 101 Things You Must Know Today, Keynote Speaker

Ellen Meekels
Global Business Services Global Head of Reporting & Data Analytics, Ingram Micro

Geeta Malhotra
Vice President, Head of Global Business Services, Avon

Stephen Sutcliffe
Director of Finance & Accounting, NHS Shared Business Services

Christian Sobotta
Head of Siemens Global Business Services, Siemens

Matteo Lo Duca
Finance Shared Services Director, Fendi

Satu Schroderus de Rooij
Finance Transformation AI, TNT

Andy Helliwell
Government Shared Service Director, Cabinet Office

Petter Frisell
Business Services Director, PPG Industries

Craig Foster
HR Service Centre Lead, Europe, Microsoft

Jean Claude de Vera
President, AgileGBS

Monica Murer
Operations & Continuous Improvement Director - Shared Services, Honeywell

Ruchir Verma
Head of Global Services, Investment Management, and Best Selling Author,

Naomi Secor
Global Managing Director, Shared Services & Outsourcing Network (SSON)

Tony Saldanha
President Transformant, and former VP Global Business Services, Next Generation Services, P&G

Pete Judd
Finance Transformation Director, Hilton Hotels

Sagarika Mohapatra
Director - CDS Operations, Hungary & GBS Site Lead, BT Group

Simina Darabă
Robotics Process Automation Manager, E.ON

Gillian Ahluwalia
Finance Director - Business Shared Services, FremantleMedia

Stefan Hoffmann
Global Head of People Services Transformation, ING

Ondrey Novotny
LCI Business Partner, Business Service Operations, Lego

Eva Makedonska
HR Director, Ingram Micro

Rob Graham
Group Customer Experience & Operations Director, Tesco

Hyusein Arabadzhiev
BTC & PTP Process Owner, Whirlpool

Ekaterina Genkina
Change Management Director, SSC of Metal and Mining Holding in Russia

Pavel Lakatos
Head of Global Controlling Shared Services, Siemens

Luke Macfarlane
EMEA Sales Director, Tungsten Network

Sam Purches
Pre-sales Manager, Tungsten Network

Mark Boakes
Client Advisory & Strategy, Thomson Reuters

Tobias Dawes
Director of Solutions Architecture, Serviceware

Jo Hart
Senior Executive Advisor, Serviceware

Davis Aguilar
Partner Operations Lead, Information Business Services, Mondelez

Rahul Malhotra
Head of Service Delivery, Avis Budget Group BSC (Hungary)

Ivan Yakunin
Head of People and Culture Operations, Philip Morris International

Daniela Vasilescu
Head of Finance Shared Service Centre, Societe Generale

Balint Basco
HR Shared Services and Payroll, Johnson Controls

Pawel Kalinowski
Delivery Excellence & Reporting Director, Adidas

Salvatore Russo
GBS Strategy Director, AstraZeneca

Amanda McFeeters
Delivery Director, Cabinet Office

Matthieu Pasquier
CEO, Societe Generale European Business Services

Anna Dineva
Head of Global Finance Services, Experian

Krystian Bestry
Chief Executive Officer, Adaptive Group

Reijo Torpo
Sales Executive, AICO

Rakesh Sangani
Managing Partner, Finance Transformation, Shared Services and Outsourcing, Proservartner

Jan Rapala
Managing Director, Neoops

Brian Morgan
Credit Professional, Rimilia

Sarunas Suipis
VP Operations and Managing Director, Western Union

Daniel Chapman
AVP Strategic Accounts, HighRadius

Gwyn Roberts
Vice President, EMEA, High Radius

Zdenek Kabatek
Head of Professional Services Team, NEOOPS

David Soukup
Client Partner, BlackLine

Andreja Mrzel
Customer Services Manager, BlackLine

Dagmar Svobodova
Finance & RPA Manager, EY

Tjeed de Waard
Manager, Advisory Services, EY

Reka Komaromi
Associate Partner, EY

Katarzyna Zalewska
Head of GBS, Avon

Sergei Holmeckis
Head of Deutsche Telekom Services Europe, Deutsche Telekom

Tomasz Lopuchowicz
GBS Automation Team Leader, Velux

Ondřej Sehnal
Head of Finance, Kiwi.com

Alena Chvatalova
AR Manager, Gardner Denver

Rafał Drygała
Head of Global Service Centre, DLA Piper

Oren Elisha
AI Research Scientist and Incubation Manager, Microsoft

Robert Kathmann
Finance Transformation Expert - SAP Solutions, BlackLine

Michał Bielawski
Group CFO, Adaptive Solutions Advisory Group

Joanna Wilczyńska
Program Manager, Senior Consultant, Adaptive Solutions Advisory Group

Robert Godziszewski
Senior Consultant, Adaptive Solutions Advisory Group

Adam Kiwalski
Head Business Shared Services (SSC), Siemens AG

Mohamed Karous
Data Scientist, Celonis

Mohamed Karous
Solution Engineer & Data Scientist, Celonis