Successfully Digitize Customer Service 2023 | Euroforum Germany GmbH | 22 November 2023 | Virtual
Venue
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| Event Date |
Thu Nov 23 UTC - Thu Nov 30 UTC (about 1 year ago)
In your timezone (EST): Wed Nov 22 7:00pm - Wed Nov 29 7:00pm |
| Location | Virtual |
| Region | All |
Details
New digital communication channels, analogue processes in the company and the fight against traditional media breaks: New rules apply today when it comes to orchestrating customer interfaces and reducing costs. Above all, digital change has changed customer expectations.
In this seminar you will learn how to implement customer-centric processes for your service organization and AI support for your employees. From the development of your "personas" to digital customer interfaces and sustainable customer journey management, you will learn about the possibilities and limits of intelligent automation and develop your own agenda for the transformation of your service organization into an agile, customer-centric future.
This seminar will help you correctly assess the opportunities and risks of mechanization and digitalization. Learn from a variety of practical applications so that you can get the most out of your customer service. Our experts will familiarize you with ChatGPT & Co. and help you generate decisive advantages and avoid impending risks.