TBA The Branch Management and Retail Banking Leadership Series 2021 (B) | Tennessee Bankers Association | 10 June 2021 | TBA Barrett Training Center, 211 Athens Way #100, Nashville, TN 37228, United States

The Branch Management and Retail Banking Leadership Series focuses on the critical success elements of managing and leading a performance focused sales and service team. Comprised of four sessions scheduled throughout the year, each workshop is packaged full of checklists, job aids, case studies, examples, and “real world” situations. The series provides a branch manager and the branch management team with current, proven solutions to managing a successful branch today.

Key Elements of the Series
• Develop and implement retail banking business plan
• Discover individual leadership and management styles
• Ensure regulatory compliance and operational adherence
• Mitigate risks
• Grow the retail banking branch
• Explore proven sales, service, and relationship building skills and tools
• Motivate and boost employee and team success
• Manage challenging situations with team members and customers
• Strengthen communication and day-to-day effectiveness
• Increase “bench strength” in the branch
• Determine critical branch “best practices”

Target Audience
Retail managers, branch managers, assistant managers, head tellers, branch manager candidates and anyone responsible for the direction, supervision, and development
of a retail branch.

2021 Endorsed Partners

• ABA Insurance Services
• Bank Director
• Compliance Alliance
• CRA Partners
• Evolve VCS
• Financial Products and Services, Inc
• Franklin Madison
• Harland Clarke
• IntraFi Network
• Investors Title Insurance Company
• KeyState Captive Management
• NContracts
• NFP Executive Benefits
• Office Depot
• Pathway Lending
• ServisFirst Bank
• Thumbprint Signature Program