Tenant and Resident Engagement Conference 2022 | Inside Housing | 18 October 2022 | etc.venues, St Pauls London, 200 Aldersgate, London EC1A 4HD, UK

This conference is the leading one-day event to help the housing sector do this. It will equip both landlords and tenants with the skills and knowledge to improve standards of engagement and deliver lasting improvements to housing services and communities.

2022 Speakers

Jacque Allen
Chief Executive, Your Housing Group

Jacqui Bateson
Managing Director, HACT

Richard Blakeway
Housing Ombudsman, Housing Ombudsman Service

Professor Tony Bovaird
Chief Executive, Governance International and Emeritus Professor of Public Management and Policy University of Birmingham

Leslie Channon
Public Affairs and Tenant Engagement Consultant, TAROE

Amy Cheswick
Director of Customers and Partners, Raven Housing Trust

Yvonne Davies
Managing Director, Scrutiny and Empowerment Partners

Kate Dodsworth
Director of Consumer Regulation, Regulator for Social Housing

Heather Duncan
Blackwood Neighbourhoods for Independent Living Programme Lead, Blackwood Homes and Care

Aileen Evans
Group Chief Executive, Grand Union Housing Group

Tony Fish
Digital NED, Data Expert and Board Advisor, Digital20

Mark Gittos
Place Shaping and Customer Engagement Team Leader, VIVID Homes

Veronica Gordon
Broadcast Journalist and Non-Executive Director, Abri Group

John Heald
Global Vice President, SAP Customer Experience Core CRM, SAP

Martin Hilditch
Group Editor, Inside Housing and Social Housing

Alison Inman
Independent Board Member, Tpas

Stephanie Kelley
Building Safety Operations Manager, Thirteen Group

Liam Kelly
Tenant and Trustee, London Tenants Federation

Nick King
Market Research and Insight Director, AutoTrader

Steve Mackenzie
Resident and Member, Social Housing Tenants Climate Jury

Andy Milligan
Founding Partner, The Caffeine Partnership

Darren Murinas
Chief Executive, Expert Citizens CIC

Aasia Nisar
Head of Resident Engagement, Sovereign Housing Association

Steve Norris
Former Government Minister and Chairman, EVO

Teresa Ocansey
Resident and Non-Executive Director, Building a Safer Future Charter and Wandle

Valerie Oldfield
Chair, Together with Tenants Tenant Advisory Panel

Rachael Orr
Director, PlaceShapers

Deborah Owen-Ellis Clark
Group Customer Experience Director, Places for People

Sheetal Panchmatia
Policy Officer – Protection Policy and Reform Unit, National Fire Chiefs Council

Moreen Pascal
Housing Diversity Network Programme Manager and Non-Executive Director, Broadland Housing Association

Simon Penny
Service Designer, SPARCK

Helen Phoenix
Head of Customer Collaboration Team, South Yorkshire Housing Association

Bronwen Rapley
Chief Executive, Onward Homes

Gary Rosier-Taylor
VP Sales EMEA, Localz

Lee Russell
Partner, Devonshires

Isaac Samuels
Chair, National Co-production Advisory Group

Nick Sarac
Head of Customer Success, Switchee

Nicola Scorer
Social Housing and Local Authority Manager (Retrofit Engagement), The Retrofit Academy

Doaa Shayea
Disability Rights Activist and Member of Youth Panel, Sovereign

Carmen Simpson
Chair, Phoenix Community Housing

Ian Simpson
Lead Adviser, Communities First

Liam Smyth
Consultant, The Audience Agency

Andrew Sturgess
National Specification Manager, Aico

Chloe Tilford
Senior Consultant, Housing Diversity Network

Jordan Toulson
Product Manager, HomeLINK

Kwajo Tweneboa
Social Housing activist

Kate Walker
Participation Leader, Creative Youth Network

Brian Weston
Director of Research and Insight, Institute of Customer Service

Sarah Williams
Head of Customer Experience and Digital, Westminster City Council

Frances Wright
Head of Community Partnering, TOWN and director of UK Cohousing Network

Ian Wright
Founder and Chief Executive, Disruptive Innovators Network

2022 Sponsors and Partners

HEADLINE PARTNERS:
• Aico | HomeLink
• Places for People

SPONSORS:
• Devonshires
• Evo
• Localz
• SAP