The 2nd Financial Services Innovation and Customer Experience Summit 2021 | Shine Consultant | 14 December 2021 | Shanghai, China

Theme：Technology Humanizes Financial Service
Customers are the cornerstone of finance, and service is the core of financial institutions' operations. In recent years, with the digital storm sweeping the world, the Internet has increasingly changed the foundation of traditional financial services. Cloud computing, big data, artificial intelligence, and blockchain technology will promote profound changes in financial services. Under the background of the digital economy, the financial needs of customers are becoming more agile, customized, online, and diversified. In the face of this situation, the only way to refine customers is through the 'customer-

Hot Topics:
Focus on Customer Experience
-Iterative Upgrade of Financial Digitalization (Strategy, Brand)
Experience is King
-Reshaping the Coe Competitiveness of the Financial Industry (Products, Benchmarks)
Full Journey, Multi-role
-User Experience design Planing (Customer Management, Marketing)

Who will participate?
Industry Associations:
• Government Agencies
• State-owned Banks
• City Commercial banks
• Agricultural Banks
• Private Banks
• Foreign Banks
• Joint-stock Insurance Companies
• Consume Finance Companies
• Total Financial Solutions
• System & Software Developers
• Big Data Service Providers
• Cloud Technology Service Providers
• Marketing Solutions
• Experience Management Service Providers
• Brand Design Consulting Service Providers
• Insurance Solution Providers
• Law Firms & Consulting Organizations

2021 Speakers

Dr. Guangping (Peter G.) Zhang
Deputy Director General, China Banking Regulatory Commission Shanghai

Chenggang Zhao
Director of the System Services Department, China Banking Association

Yao Lei
Director of General Policy Researching Office, People's Bank of China

Gang Zeng
Director-General, National Institution for Finance &Development

Liang Zong
Deputy General Manger of Department of Strategic Development Bank of china

Hanping Cao
Deputy Manager of Network, Finance Department Bank of China

Xianrong Lui
Deputy General Manager, Data Management Department China Construction Bank

Chengyan Liu
Assistant General Manager of Software Development Center, Industrial & Commercial Bank of China

Hang Wang
General Manager of E-Banking Department & Deputy Chief Engineer Postal Savings Bank of China

Shaoke Zhang
Chief Experience Officer of Retail Finance, China Merchants Bank

Bin Zhang
Chief Information Officer, Ping An Bank

Juan Ma
Deputy General Manager of Customer Experience Management Department of Credit Card Centre Ping An Bank

Jinmiao Liu
Deputy General Manager of Technology Development Center, Ping An Bank

Ke Yang
Pesident of Credit Card Center, China Minsheng Bank

Changzhi Xu
Deputy General Manager of Electronic Banking Department, China Everbright Bank

Xiaoyong Lu
Deputy General Manager of Retail Credit Department, Shanghai Pudong Development Bank

Hanming Wang
Chief Information Officer, Huaxia Bank

Yu Wang
General Manager of Retail Bank Card & Channel Department Industrial Bank

Rong Tao
Deputy General Manager of Private Banking, Chin a Zheshang Bank

Ye Jin
Deputy General Manager of Inclusive Finance Department, China Guangfa Bank

Zhifeng Shen
General Manager of Operation Department, Bank of Jiangsu

Jianming Jiang
General Manager of Network Finance Department, Bank of Jiangsu

Yiqing Huang
General Manager of Direct Marketing Banking Department, Bank of Jiangsu

Ling Lin
Assistant General Manager of Information Technology Department, Bank of Jiangsu

Jianfang Xu
Deputy General Manager of Information Technology Department, Xiamen City Cooperative Bank

Bo He
Director of the Fintech Committee, Zhongtai Securities

Yigen Pei
Former Vice President, Citibank

Kartik Taneja
MD & Global Head, Credit Cards & Unsecured Loans, Standard Chartened Bank

Zangwei Li
Vice President, CTBC Bank

Xiaodong Sun
General Manager of Risk Management Department, Zhejiang E-Commerce Bank Col,Ltd.

Haoyi Zhang
Deputy General Manager of Product Management Department & General Manager of Customer Service Mgt Center XWBank

Bin Fan
Partner, FSS Sector Leader, IBM Industry Academy Member IBM

Kaiyuan Guo
Global Managing Partner , McKinsey & Company

Yan Tan
CEO, Noah Holdings Ltd.

Yan Liu
Director-General, National Institution for Finance & Development

Hua Cai
CEO, LU Hong Kong

2021 Sponsors

• Emotibot
• Backbase
• Apex Technologies
• FinTell
• CZBank
• UINO
• Ancun
• beBit
• Hoperun IT
• Datayes!
• Yun Rong Fintech
• Socomec Ups
• Huawei
• iFLYTEK
• Commvault
• Neoxam
• Veritas
• Veeam
• Inspur
• Sino-Parsons
• Automation Anywhere
• X Data
• Fuji Xerox
• Datablau
• Tingerobo
• Speech Ocean
• Yungu Technology
• Microfountain
• Guotai Junan Securities
• Newlink
• Bestcem.com