San Diego Mission Bay Resort
San Diego Mission Bay Resort, 1775 E Mission Bay Dr, San Diego, CA 92109, USA

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Event Date Mon Jun 8 PDT - Tue Jun 9 PDT (over 1 year ago)
In your timezone (EST): Mon Jun 8 11:00am - Tue Jun 9 8:00pm
Location San Diego Mission Bay Resort
1775 E Mission Bay Dr, San Diego, CA 92109, USA
Region Americas

The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.

With expectations evolving at such a rate, customer service strategy is an integral part of the business. Competition across industry is fierce and we are creating more loyal customers with every interaction. As we leverage the potential of new technologies and build influence, support teams are being recognized as the face of, and driver for, the entire business.

At the Customer Service Summit 2020, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.


2020 Speakers

Ian Schmehl
Vice President of Sales, Service and Digital Operations, AT&T Inc

Andy Lisk
Sr Director, Global Customer Experience, eBay

Laurie Lowery
Director of Insight Research, USAA

Young Noble
Director, Customer Experience and Innovation, Samsung

Martin Aliaga
Director – User Research and Digital Experiments, Marriott

NJ Zeisler
Principal, Zeisler Consulting

Rob Lawson
Business Messaging Partnerships, Google

Karen Mitchell
Senior Director of Service Enablement, Marriott International

Balakarthik Venkataramanan
Director - Global Partner Management, Intuit

Andrea Silas
VP of Technical Support, DreamHost

Ido Bornstein-HaCohen
Chief Executive Officer, Conversocial

Gavin Macomber
Senior Vice President, Marketing, First Orion

John Pisarek
Director of Retail, Interactions

David Johnston
Social Media Manager, TSA

Sponsors & Partners

2020 Partners

• Chatbots Journal
• Crowd Reviews
• CRMXchange
• Customer Care Management
• Digital Agency Network
• Fintech Finance
• The IoT Magazine
• The Journal of Remote Work
• Tech Events Online
• TelecomWatch
• Elemental
• Startup City