The Customer Service Summit 2020 | Incite Group | 8 June 2020 | San Diego Mission Bay Resort, 1775 E Mission Bay Dr, San Diego, CA 92109, USA
Venue
San Diego Mission Bay Resort
San Diego Mission Bay Resort, 1775 E Mission Bay Dr, San Diego, CA 92109, USA
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| Event Date |
Mon Jun 8 PDT - Tue Jun 9 PDT (about 5 years ago)
In your timezone (EDT): Mon Jun 8 11:00am - Tue Jun 9 8:00pm |
| Location |
San Diego Mission Bay Resort
1775 E Mission Bay Dr, San Diego, CA 92109, USA |
| Region | Americas |
Details
The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.
With expectations evolving at such a rate, customer service strategy is an integral part of the business. Competition across industry is fierce and we are creating more loyal customers with every interaction. As we leverage the potential of new technologies and build influence, support teams are being recognized as the face of, and driver for, the entire business.
At the Customer Service Summit 2020, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.
Speakers
2020 Speakers
Ian Schmehl
Vice President of Sales, Service and Digital Operations, AT&T Inc
Andy Lisk
Sr Director, Global Customer Experience, eBay
Laurie Lowery
Director of Insight Research, USAA
Young Noble
Director, Customer Experience and Innovation, Samsung
Martin Aliaga
Director – User Research and Digital Experiments, Marriott
NJ Zeisler
Principal, Zeisler Consulting
Rob Lawson
Business Messaging Partnerships, Google
Karen Mitchell
Senior Director of Service Enablement, Marriott International
Balakarthik Venkataramanan
Director - Global Partner Management, Intuit
Andrea Silas
VP of Technical Support, DreamHost
Ido Bornstein-HaCohen
Chief Executive Officer, Conversocial
Gavin Macomber
Senior Vice President, Marketing, First Orion
John Pisarek
Director of Retail, Interactions
David Johnston
Social Media Manager, TSA
Sponsors & Partners
2020 Partners
MEDIA PARTNERS:
• Chatbots Journal
• Crowd Reviews
• CRMXchange
• Customer Care Management
• Digital Agency Network
• ECN
• Fintech Finance
• The IoT Magazine
• The Journal of Remote Work
• Tech Events Online
• TelecomWatch
• SMP
• Elemental
• Startup City